Job Description

Role Purpose

Maximize the business value of Enterprise Applications by driving their continuous improvement and adoption.

Act as the bridge between business users, Enterprise Applications teams, and technical support organizations to improve adoption, identify structural improvement opportunities, reduce operational friction, and ensure enterprise applications continue to evolve alongside changing business processes.

Operate as part of the EnSite Experience & Adoption team, working closely with Enterprise Applications Support, Governance, Delivery & Modernization, and Business stakeholders.

Key Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
• Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
• Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
• Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
• Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
• Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
• Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
• Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
• Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
• Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
• Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.

Experience & Profile

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
• Experience working closely with business users to improve business processes and Enterprise Application usage.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Strong analytical mindset with structured problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating at the intersection of business and IT within a global matrix organization.
• Experience documenting business requirements, process improvements, and functional solutions.
• Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
• Fluent in English, both written and verbal.

What Success Looks Like

Success in this role is measured by:

• Increased adoption of standard Enterprise Application processes.
• Reduction of operational friction through structural improvements.
• Improved user experience and business confidence in Enterprise Applications.
• Well-defined and prioritized continuous improvement opportunities.
• Successful transition of projects into sustainable day-to-day operations.
• Strong collaboration between business stakeholders, Enterprise Applications Support, and Delivery & Modernization teams.
• Contribution to a scalable Experience & Adoption operating model that can be expanded across regions.