Job Description

Business Analyst Arlington Heights, IL/Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Business Analyst to join our team in Arlington Heights, IL. This is a fantastic opportunity to grow a versatile career in IT.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life

Salary & Benefits Information

The salary range for this position is $110,000 - $125,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

This position serves as a liaison between business stakeholders and technical teams, identifying business needs, analyzing processes, and translating requirements into solutions that drive operational efficiency and business value. The BA gathers, documents, and validates requirements, facilitates stakeholder collaboration, and supports the successful implementation of business and technology initiatives.

ESSENTIAL JOB DUTIES AND RESPONSIBLITIES

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive. Duties may include the following:

• Business Requirements & Analysis
• Gather, document, and manage business, functional, and non-functional requirements.
• Conduct stakeholder interviews, workshops, and process reviews to identify business needs and opportunities.
• Analyze existing business processes and workflows to recommend improvements.
• Create business requirement documents (BRDs), functional specifications, user stories, process maps, and use cases.
• Ensure requirements are clearly defined, traceable, and aligned with business objectives.
• Solution Development & Implementation
• Support solution design by validating requirements and recommending process improvements.
• Participate in system testing, user acceptance testing (UAT), and defect resolution activities.
• Assist with change management, training, and deployment activities.
• Monitor implemented solutions to ensure expected business outcomes are achieved.
• Data Analysis & Reporting
• Analyze business data to identify trends, risks, and improvement opportunities.
• Develop documents, reports, dashboards, and business insights to support decision-making.
• Establish and track key performance indicators (KPIs) and success metrics.
• Process Improvement
• Evaluate business processes and identify opportunities for automation and optimization.
• Support continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile practices.
• Recommend best practices to improve efficiency, effectiveness, and customer satisfaction.
• Perform other duties as required.

ESSENTIAL RQUIREMENTS AND QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Systems, Finance, Computer Science, or related field.
• 3+ years of experience as a Business Analyst or similar role.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting business requirements.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Visio.
• Experience working with project management and collaboration tools.
• Ability to manage multiple priorities and work effectively with cross-functional teams.

PREFERRED REQUIREMENTS AND QUALIFICATIONS

• Experience with Agile, Scrum, or Waterfall project methodologies.
• Knowledge of business process modeling techniques (BPMN, process mapping).
• Experience with data analysis and reporting tools such as Power BI, Tableau, SQL, or similar platforms.
• Business Process Analysis
• Requirements Elicitation and Management
• Communication and Facilitation
• Process Improvement
• Project Support

• Change Management

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email intertekhrusa@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.