Job Description

Opportunity Overview:

Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing, analyzing, and translating real-world workflows into actionable insights for downstream teams.

The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing, time studies, and documentation of current-state processes within provider organizations and health plans.

As a Business Analyst, you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectives—including clinical reviewers (e.g., RNs, LPNs) and operational teams—and the workflows they operate within.

You will leverage this knowledge to document and synthesize insights that inform Client User Training, Provider Training, Product, and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization.

The Business Analyst will be highly organized, curious, and detail-oriented, with a strong ability to observe, document, and communicate workflows in a way that drives clarity and action.

What you’ll do:

• Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams
• Perform time studies and analyze current-state workflows to identify inefficiencies and variation
• Document workflows, processes, and user behaviors in a clear and structured format
• Translate observations into actionable insights and recommendations for downstream teams (e.g., Client Training, Provider Training, Product)
• Partner with cross-functional teams to ensure findings are incorporated into onboarding, training, and implementation strategies
• Support activation readiness by identifying risks, gaps, and opportunities prior to go-live
• Synthesize qualitative and quantitative data into reports, summaries, and presentations
• Maintain organized documentation of client workflows and insights for reuse and scalability
• Develop a foundational understanding of Cohere’s products, workflows, and client use cases
• Continuously gather feedback and refine documentation approaches to improve clarity and usability

ISMS roles and responsibilities

• Fair understanding of Information Security practices.
• Align to the organization policies and procedures.
• Ensure to get updated with ISMS roles as assigned by the department/process heads.

Required Qualifications:

• Bachelor’s degree in Healthcare, Business, Public Health, or a related field
• 2-5 years of experience in healthcare, consulting, operations, or a related analytical role (internships included)
• Strong analytical and problem-solving skills with attention to detail
• Ability to observe workflows and accurately document processes
• Strong written and verbal communication skills
• Ability to translate complex workflows into clear, structured outputs
• Organizational skills with the ability to manage multiple workstreams
• Comfort working in a fast-paced, evolving environment
• Ability to collaborate across teams and incorporate feedback

Must-haves:

• Strong curiosity and willingness to learn in a healthcare and technology environment
• Ability to synthesize information and identify patterns or insights
• Clear and concise documentation skills
• Strong interpersonal skills and ability to engage with client stakeholders
• Proficiency in Google Suite or Microsoft Office (Docs, Sheets, Slides)
• Ability to manage time effectively and meet deadlines

Nice-to-haves:

• Exposure to healthcare workflows (provider or payer settings)
• Experience with process mapping, time studies, or workflow analysis (academic or professional)
• Familiarity with tools like Jira, Confluence, Lucidchart, or Miro
• Experience supporting implementation, onboarding, or operational projects
• Interest in healthcare operations, process improvement, or user experience

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.

Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.