Job Description

Key Responsibilities:

Procurement Operations

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  Coordinate end-to-end procurement activities supporting the programme, including preparation and tracking of procurement documentation, approvals, purchase orders and related records.
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  Draft and coordinate procurement and administrative submissions, including procurement approval submissions, ensuring completeness, accuracy and timely routing for approval.
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  Liaise with relevant government and corporate stakeholders on procurement requirements, purchase order issuance, invoicing and other procurement-related matters.
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  Coordinate with vendors and service providers on quotations, documentation, purchase orders, deliverables and invoicing requirements.
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  Maintain procurement and operational trackers to provide visibility of procurement status, financial commitments, outstanding actions and key milestones.
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  Support the procurement and setup of tools, platforms and services required by the product team.
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  Ensure procurement activities comply with applicable Government and organisational policies, processes and governance requirements.

Finance Operations & Budget Management

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  Maintain accurate tracking of programme expenditure, purchase orders, invoices, financial commitments and available budgets.
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  Coordinate invoice verification and payment processing by validating invoices against purchase orders, contractual arrangements, deliverables and supporting documentation.
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  Work with Finance, procurement stakeholders and vendors to resolve discrepancies and facilitate timely processing of invoices.
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  Prepare regular financial and operational reports to provide visibility of actual and committed expenditure against approved budgets.
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  Monitor budget utilisation and identify potential budget, payment or procurement issues early for resolution or escalation.
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  Support financial planning, forecasting, reconciliation and other programme financial management activities as required.
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  Maintain appropriate supporting records to facilitate financial governance, reporting and audit requirements.

Resourcing & Recruitment Operations

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  Coordinate administrative activities supporting the recruitment, engagement and onboarding of manpower resources for the programme.
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  Work with Talent Acquisition, recruitment agencies and internal stakeholders to coordinate interview scheduling, candidate documentation and follow-up actions.
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  Coordinate procurement and administrative requirements associated with external manpower resources and service providers.
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  Maintain accurate records and trackers covering recruitment status, resource onboarding, contract periods and related operational dependencies.
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  Monitor contract timelines and support timely renewal, onboarding and offboarding activities in coordination with relevant stakeholders.

Operational Excellence & Process Improvement

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  Drive best practices in product operations across one or more problem spaces.
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  Conduct user research and translate insights into operational and product improvements.
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  Develop and implement data-driven strategies to improve operational efficiency and product outcomes.
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  Support procurement and setup of DevOps tools and platforms.

Product Operations & Continuous Improvement

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  Develop and maintain SOPs, playbooks and operational documentation to support effective and consistent operations.

User Engagement & Product Support

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  Support agency and supplier engagement, including user communications, system walkthroughs, training and onboarding activities.
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  Establish feedback loops between users and product teams to support continuous improvement and product adoption.
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  Support operational readiness for product launches and onboarding waves, including communications, training coordination and readiness tracking.
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  Support Product Managers in functional requirements, User Acceptance Testing (UAT), issue triage and validation of product changes.

Governance & Stakeholder Management

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  Coordinate with Product, Engineering, Finance, Procurement, Talent Acquisition, vendors and other stakeholders on operational dependencies and outstanding actions.
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  Maintain appropriate documentation and records to support governance, audit and management reporting requirements.
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  Monitor operational, procurement and financial risks and escalate issues in a timely manner.
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  Develop relevant operational metrics and dashboards and identify opportunities to improve processes, controls and operational efficiency.

Product Testing & Delivery

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  Support system and data migration testing.
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  Develop and maintain test documentation, test scenarios, and training materials.
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  Facilitate system demonstrations, walkthroughs, and UAT training sessions.

What We Are Looking For:

Experience & Education

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  Diploma or Bachelor's degree in Information Technology, Procurement, Finance, Business Administration, Accountancy, or a related discipline.
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  Relevant experience in business analysis, procurement operations, finance operations, product operations, project administration, programme operations or a similar role is advantageous.
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  Candidates with relevant internship or project experience and a strong aptitude for structured operational work may also be considered.
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  Experience working in an Agile product or technology environment would be advantageous.
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  Experience in the Singapore Public Service or supporting Government procurement processes would be advantageous but is not essential.

Procurement & Financial Operations

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  Basic understanding of procurement processes such as sourcing, approvals, purchase orders, contract administration and invoice processing.
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  Comfortable working with budgets, expenditure information, invoices and financial records.
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  Experience with government procurement processes, finance systems or enterprise procurement systems would be advantageous.
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  Able to understand policies and process requirements and translate them into practical operational steps.
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  Strong numerical aptitude and attention to detail when handling financial and procurement information.

Technical Skills

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  Proficient in Microsoft Excel or equivalent spreadsheet tools, including the ability to organise, reconcile and analyse operational and financial data. Comfortable maintaining structured trackers, dashboards and management reports.
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  Experience with data visualisation, workflow automation, low-code platforms or AI productivity tools would be advantageous.
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  Familiarity with JIRA, Confluence or similar product and project management tools would be advantageous.
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  Encouraged to attain relevant procurement platform certifications to support product testing and delivery.

Core Competencies

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  Strong analytical thinking with the ability to translate business needs into functional solutions.
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  Ability to break down complex systems into clear operational processes and identify risks.
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  Excellent communication skills to engage both technical and non-technical stakeholders.
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  Structured, detail-oriented, and strong in documentation and follow-through.
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  Strong collaboration skills across cross-functional teams (product, engineering, policy, operations).