Business Analysis

• Strong requirements gathering and documentation skills; ability to translate business needs into clear, actionable specifications.
• Experience as a Business Analyst or in a similar project coordination/support role.

Core Application Systems

• Experience working in an application support model, including ticket handling, issue resolution, user coordination, and SLA tracking.

Information Capture

• Strong documentation skills with the ability to accurately capture, organize, and maintain business requirements, meeting outcomes, and action items.

Analytical Thinking

• Strong analytical and problem-solving skills with attention to detail.
• Demonstrated ability to manage multiple concurrent work streams and competing priorities effectively.

Relationship Management

• Proven experience facilitating meetings, managing action items, and driving follow-through across multiple stakeholders.
• Excellent written and verbal communication skills for stakeholder engagement, status reporting, and cross-team collaboration.

IT Standards, Procedures & Policies

• Proficiency with project management and collaboration tools (e.g., Microsoft Office Suite, project tracking tools).
• Ability to learn new systems quickly and follow standard operating procedures accurately.

Top Candidates may have

• Working knowledge with ServiceNow platform (SPM module preferred) or similar enterprise project management systems.
• Working knowledge with project portfolio management processes including governance reviews, project intake, and resource planning.
• Basic system administration experience or willingness to learn system configuration tasks.
• Knowledge of and hands-on experience working with AI models, machine learning tools, or AI-assisted workflow automation.
• Working knowledge in organizational change management or process improvement initiatives.
• Understanding of ITIL or similar service management frameworks.
• Background in financial services, manufacturing, or enterprise IT environments.

Additional Information:

• This position will be in Santa Maria Office at Monterrey, Nuevo Leon

• This position is five-days a week subject to changes and willingness to work sporadically on weekends.

• Domestic relocation assistance is NOT available for this position.

• Visa sponsorship is NOT available with this position.

• Do not forget to include a resumé in English in your profile in Workday.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.