Job Description

Location

Johannesburg South Africa / Hybrid, as required by client engagement

Role Purpose

The Business Analyst supports business transformation by understanding client needs, defining current and future-state processes, documenting requirements, and translating outcomes into delivery artefacts. The role connects business, technology, product, QA, data, and project teams to ensure solutions deliver measurable value.

The role requires an Agile mindset, consulting discipline, and the ability to operate across complex environments throughout the project lifecycle, from initiation and scoping to requirements, design, testing, UAT, change, and continuous improvement.

The Business Analyst works with EY clients and delivery teams to analyse business challenges, facilitate workshops, document requirements, map processes, and support fit-for-purpose solution design. The role includes user stories, acceptance criteria, traceability, backlog refinement, and alignment to business priorities.

The Business Analyst also supports project scoping, business cases, planning, risk and dependency management, and delivery of agreed outcomes.

In EY Consulting, the role requires professional client engagement, clear communication of business and technology value, and effective collaboration across multidisciplinary teams.

Key Responsibilities

1. Requirements Gathering and Stakeholder Engagement

• Facilitate workshops and interviews to capture client needs and detailed requirements.
• Document functional and non-functional requirements.
• Align requirements to objectives, success criteria, and measurable outcomes.
• Build relationships across business, technology, data, QA, product, and project teams.

2. Process Mapping and Business Design

• Document current and future-state operating models across people, process, technology, and data.
• Identify gaps, pain points, dependencies, and improvement opportunities.
• Use visual models to show scope, interfaces, data flows, processes, and dependencies.
• Translate business requirements into practical target-state designs.

3. User Story Generation and Agile Delivery

• Create clear user stories from the user’s perspective.
• Define acceptance criteria, scenarios, and supporting requirements.
• Support backlog refinement, prioritisation, and business alignment.
• Participate in Agile ceremonies with product, delivery, technical, QA, and business teams.
• Promote MVP thinking, iterative delivery, and continuous improvement.

4. Project Management and Delivery Support

• Support business cases, scoping, planning, and definition of objectives, deliverables, and requirements.
• Work with project and delivery teams to ensure feasible, timely, business-aligned solutions.
• Support large-scale digital transformation and technology implementation programmes.

6. Testing and Quality Support

• Create test scope, scenarios, cases, expected outcomes, and success criteria.
• Work with QA and development teams to validate requirements.
• Support UAT, training, change enablement, and continuous improvement.

7. Consulting, Client and Team Contribution

• Support scoping, shaping, and delivery of digital transformation engagements.
• Communicate business and technology concepts clearly to varied audiences.
• Collaborate in multidisciplinary teams and contribute to continuous learning and improvement.

Required Experience

The ideal candidate has approximately 4 years business analysis experience in consulting, financial services, digital transformation, technology implementation, or similarly complex delivery environments.

Preferred experience includes:

• Business analysis experience in Agile environments.
• Experience facilitating workshops and translating needs into requirements.
• Experience creating user stories, acceptance criteria, use cases, process maps, and requirements documentation.
• Full project lifecycle experience from initiation to implementation and improvement.
• Experience with data projects, dashboards, reporting, data quality, or analytics.
• Experience in dynamic, cross-functional stakeholder environments.
• Consulting experience on large-scale technology or transformation programmes.

Skills and Capabilities

Business Analysis Skills

• Requirements elicitation, analysis, documentation, validation, and management.
• Functional and non-functional requirements documentation.
• Process mapping, As-Is/To-Be design, operating models, and gap analysis.
• User stories, acceptance criteria, backlog refinement, and Agile delivery support.
• Data analysis, reporting requirements, mapping, and insight generation.

Project and Delivery Skills

• Project scoping, business cases, planning, and delivery support.
• Agile, SDLC, backlog management, DevOps awareness, and quality principles.
• Risk, issue, dependency, and impediment management.
• Testing, UAT, test case definition, and solution validation.

Tools and Methods

• Experience with Jira, Miro, Figma, Confluence, Visio, Draw.io, ARIS, or similar tools.
• Strong documentation and data analysis skills.
• Familiarity with IIBA practices, Agile, process engineering, strategy execution, and business analysis methods.
• Experience with Microsoft Dynamics CE and Power Platforms is preferred.

Personal Characteristics

The successful candidate is adaptable, curious, structured, and comfortable in fast-paced, cross-functional environments. They communicate clearly, facilitate confidently, and stay focused on business outcomes.

They should demonstrate critical thinking, negotiation skills, stakeholder confidence, digital acumen, innovation, coaching ability, and strong professional networks.

Key characteristics include:

• Strong analytical and critical thinking.
• Clear verbal and written communication.
• Confident workshop facilitation and stakeholder engagement.
• Curiosity, adaptability, and comfort with ambiguity.
• Detail orientation with a strategic, outcome-focused mindset.
• Collaboration, coaching, and leadership potential.

Qualifications and Certifications

Minimum Qualifications

• Bachelor’s degree in Information Systems or similar
• Postgraduate qualification preferred.

Preferred Qualifications and Certifications

• IIBA-endorsed Business Analysis certification.
• Agile or SAFe certification.
• Relevant D365 CE or Power Platform certifications.

Short External Posting Version

Business Analyst – EY

EY is looking for a Business Analyst to support client transformation programmes by gathering requirements, mapping processes, defining user stories, supporting Agile delivery, and working with business and technology teams to deliver value-driven solutions.

The ideal candidate has experience in consulting, banking, insurance, digital transformation, or technology implementation, with strong communication, critical thinking, documentation, stakeholder management, and Agile delivery skills. Relevant qualifications and certifications in Business Analysis, Agile, SAFe, D365 CE, or Power Platform are preferred.