Job Description

Requirement Gathering: Work with stakeholders to gather and document business requirements for Salesforce implementations or enhancements.
Process Mapping: Analyze and map existing business processes to identify areas for improvement and ensure alignment with Salesforce capabilities.
Solution Design: Collaborate with technical teams to design Salesforce solutions that meet business needs, ensuring scalability and efficiency.
Configuration and Testing: Assist in configuring Salesforce applications and participate in testing to ensure solutions meet requirements and function correctly.
User Training and Support: Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshoot issues as they arise.
Data Management: Oversee data integrity and quality within Salesforce, including data migration and cleansing activities.
Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of project goals and progress.
Reporting and Analytics: Create and maintain reports and dashboards to provide insights into business performance and support decision-making.
Continuous Improvement: Stay updated on Salesforce features and best practices to recommend improvements and optimizations.

Requirements

Competencies

Business Acumen: Understanding of business operations and industry-specific processes to align Salesforce solutions with organizational goals.
Customer Focus: Ability to prioritize user needs and ensure solutions enhance the customer experience.
Critical Thinking: Capacity to evaluate information critically and make informed decisions.
Collaboration: Ability to work effectively with diverse teams, including stakeholders, developers, and end-users.
Change Management: Skills in managing and facilitating change within the organization, ensuring smooth transitions to new processes or systems.
Strategic Thinking: Ability to think long-term and align Salesforce initiatives with the organization's strategic objectives.
Influence and Negotiation: Skills to persuade and negotiate with stakeholders to achieve consensus and drive project success.
Innovation: Openness to new ideas and approaches, fostering a culture of continuous improvement.
Resilience: Ability to handle setbacks and challenges with a positive attitude and persistence.
Ethical Judgment: Commitment to ethical standards and practices in handling data and stakeholder interactions.

Skill Set

Salesforce Knowledge: Understanding of Salesforce platform capabilities, features, and best practices.
Analytical Skills: Ability to analyze business processes and data to identify issues and opportunities for improvement.
Communication Skills: Strong verbal and written communication skills to effectively interact with stakeholders and technical teams.
Problem-Solving Skills: Ability to identify problems, develop solutions, and make decisions to address business needs.
Project Management: Basic project management skills to manage timelines, resources, and deliverables.
Technical Aptitude: Familiarity with Salesforce configuration, including workflows, validation rules, and custom objects.
Data Management: Skills in data analysis, data migration, and ensuring data quality and integrity.
Interpersonal Skills: Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
Attention to Detail: Precision in documenting requirements and testing solutions to ensure accuracy and completeness.
Adaptability: Willingness to learn and adapt to new technologies and methodologies as Salesforce evolves.

Languages

English
Portuguese
Spanish

About OSF Digital

OSF Digital is a top digital transformation and leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth quickly, and deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors.

As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values—OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong—guide our client, partner, employee, and community engagements, underpinning our commitment to excellence and continuous innovation.

Acknowledged for our dedication to our team's well-being and commitment to cultivating an environment where innovative ideas thrive, we're honored to be a Great Place to Work® Certified™ organization in ASEAN and ANZ and listed among Fast Company's The 50 Best Workplaces for Innovators.

We’re proud to celebrate our 20th anniversary with a team of over 2200 employees working from anywhere, and operating in various locations worldwide, including Canada, the U.S., the UK, France, Germany, Brazil, Spain, Romania, Turkey, Ukraine, Colombia, Australia, New Zealand, and Japan. Ultimately, OSF Digital Foundation is actively involved in philanthropic, cultural, and educational activities to help people in the communities where OSF operates to build a better life.

For more information about our services and expertise, or to speak with a digital transformation specialist, please visit osf.digital

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

Quebec, CA

Year Founded

Unknown

Website

osf.digital

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