Job Description

• Conduct enterprise stakeholder interviews and workshops.
• Document current ("As-Is") ICAM business processes.
• Develop future-state ("To-Be") business processes.
• Perform business process modeling and analysis.
• Gather functional and non-functional requirements.
• Support Human-Centered Design (HCD) activities including: User interviews, Personas, Journey mapping, Service blueprints, User research
• Analyze identity lifecycle business workflows.
• Identify business pain points and operational inefficiencies.
• Support policy and governance analysis.
• Develop business capability models.
• Create requirements traceability matrices.
• Support development of Governance Framework and Strategic Roadmap
• Coordinate stakeholder reviews.
• Support Agile backlog development.
• Document business rules and operational procedures.

• Bachelor's degree in Business Administration, Information Systems, Public Administration, or related field.

• 5+ years of business analysis experience.
• Experience in IAM/ICAM, cybersecurity, or digital transformation programs.
• Experience gathering requirements in government environments.
• Experience facilitating workshops and stakeholder engagement activities.

• Certified Agile Business Analyst
• Scrum Certification

• Requirements Elicitation
• Business Process Modeling
• Human-Centered Design
• Data Analysis
• Stakeholder Management
• Policy Analysis
• Process Improvement
• Agile Methodologies
• Documentation and Reporting