Job Description

Key Responsibilities:

• Engage business stakeholders, product owners, operational teams and external vendors to elicit, analyse and document business requirements for OMP maintenance, enhancement requests and new releases.
• Conduct impact assessments and gap analysis for change requests, enhancements, incidents and integration initiatives.
• Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency.
• Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes and other project artefacts.
• Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions.
• Work closely with Product Manager, Solution Architect, developers and QA team to ensure business requirements are accurately translated into system solutions.
• Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, Singpass/MyInfo and external system integrations.
• Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs.
• Assist in release planning, requirement prioritisation and backlog management activities.
• Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments.
• Assist with incident investigations, root cause analysis and service recovery activities for production issues.
• Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures.
• Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards.
• Support change management, stakeholder communications and user adoption activities for new OMP capabilities and releases.

Essential Skill Sets:

• 6 + years experience as Business Analyst
• Experience in agile-scrum methodology and end-to-end project lifecycle
• Experience in UAT
• Experience building government or public sector digital products

Desirable Experience

• Experience with OutSystems-based delivery
• Experience in GovTech tech stack
• Experience in OutSystems-based delivery
• Experience in handling legacy tech systems