Job Description

We are seeking an experienced Senior Business Analyst to supporting complex payments, banking and technology transformation initiatives. This role requires a hands-on Business Analyst who can confidently bridge the gap between business and technology teams, drive complex change initiatives and work effectively within Agile delivery environments. You will collaborate with a wide range of stakeholders, contribute to strategic programmes and help shape innovative solutions that deliver measurable business value.

Responsibilities

• Lead business analysis activities across complex payments and technology transformation initiatives.
• Elicit, analyse and document business requirements, user stories and acceptance criteria to support Agile delivery teams.
• Facilitate workshops and collaborate with business, technical and third-party stakeholders to drive solution design and process improvement.
• Support strategic programmes including payment platform migrations, banking and payment provider integrations, payment processing enhancements, card payment capabilities and service expansion initiatives.
• Analyse current and future-state processes, identify opportunities for optimisation and contribute to delivering value-driven solutions.
• Communicate complex business and technical concepts clearly to both technical and non-technical audiences.
• Build strong stakeholder relationships, manage challenging discussions and represent the business in engagements with external partners and suppliers.
• Contribute to successful project delivery through effective management of priorities, risks, dependencies and requirements throughout the project lifecycle.

Essential skills

• Strong stakeholder management, workshop facilitation and communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to influence stakeholders and work effectively across business, technical and third-party teams.
• Self-motivated, proactive and able to manage competing priorities in a fast-paced environment.
• Ability to communicate complex concepts clearly to both technical and non-technical audiences.

Experience

• Proven experience as a Business Analyst delivering complex technology-focused projects.
• Strong technical delivery experience with the ability to understand integrations, systems and business processes.
• Experience working within Agile delivery environments.
• Proven ability to write and refine user stories and requirements for technical delivery teams.
• Payments industry experience, including BACS, Faster Payments, CHAPS or card payments.
• Financial Services or Banking experience.
• Experience with payment platform migrations or banking integrations.
• Knowledge of SAP or ERP platforms.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges 
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects  
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses 
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive

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