At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an experienced Senior Business Analyst to join our Global Business Services team.
In this role, you will be responsible for upholding the quality of project delivery, standardizing enterprise capabilities, and closely collaborating with key stakeholders to analyze, document, and translate current and future-state business processes into successful project outcomes.
The Global Business Services team operates as a dynamic, fast-paced organization whose mission is to serve as a trusted strategic partner to our internal and external customers through operational optimization, standardization, and enterprise capability enhancement.
In this role, you will:
Process Analysis & Innovation Conduct in-depth analysis of business systems, workflows, and complex data sets to identify operational inefficiencies, derive actionable insights, and propose innovative technology or process solutions.
Requirements & Documentation Collaborate with stakeholders to discover, document, and prioritize business requirements, process maps, and user stories, ensuring total alignment with organizational objectives.
Technical Liaison & Integration Serve as the core strategic liaison between business units and technology teams to translate complex business needs into precise technical requirements and drive successful project delivery.
Testing & Facilitation Frameworks Document comprehensive test plans and user acceptance testing scenarios to facilitate business partner sign-offs, while leading training workshops for users affected by new systems.
Continuous Improvement & Mentorship Elevate the efficiency of the Global Business Services Project Management Office through continuous improvement initiatives, while leading and mentoring junior business analysts to foster a high-performance environment.
The ideal candidate will have:
Minimum of 5 years of experience in a dedicated business analysis role.
Strong knowledge of business process mapping, data analysis, user acceptance testing workflows, and Project Management Office frameworks.
Operational Efficiency & Problem Solving Exceptional capability in untangling complex workflows, optimizing performance, and translating ambiguous business problems into structured technical paths.
Stakeholder Management & Influence Proven ability to build strong cross-functional relationships, facilitate workshops, influence others, and align multiple teams around common enterprise goals.
Education A Master's degree in Business Administration or a closely related professional field.
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Category: Administrative Services
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
