Job Description

Business Analyst

Job Responsibilities

Business Analysis

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  Gather, analyze, and document business requirements, user stories, and acceptance criteria.
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  Collaborate with business users to understand business objectives, product requirements, and system limitations.
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  Perform gap analysis and recommend business process and system improvements.
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  Evaluate business requirements and propose effective technology solutions.

System Implementation

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  Support implementation and configuration of insurance products within the core insurance system.
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  Coordinate with developers, QA teams, and business users to ensure solutions meet business requirements.
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  Participate in system integration, product setup, data migration, validation, and deployment activities.
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  Ensure new system enhancements are properly tested before production release.

Testing & User Acceptance Testing (UAT)

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  Prepare and support User Acceptance Testing (UAT).
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  Coordinate testing activities, validate business requirements, and manage issue resolution.
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  Work closely with QA teams to ensure successful delivery of system enhancements.

Stakeholder & Project Support

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  Serve as the liaison between business users, IT teams, and external vendors.
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  Facilitate requirement gathering sessions, walkthroughs, user training, and knowledge transfer.
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  Support project planning, implementation timelines, and post-production activities.
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  Monitor production issues and recommend continuous improvements.

Documentation & Reporting

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  Prepare and maintain Business Requirement Documents (BRDs), functional documentation, workflows, and system documentation.
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  Produce project status reports and maintain version-controlled documentation.
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  Ensure compliance with internal governance, regulatory, and audit requirements.

Qualifications

Required

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  Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3–5 years of Business Analyst experience, preferably within insurance or financial services.
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  Strong experience in:
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    Requirements elicitation and analysis
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    Business process analysis
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    Stakeholder management
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    Business documentation (BRDs, user stories, acceptance criteria)
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    System implementation and enhancement projects
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    User Acceptance Testing (UAT)
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    SDLC and Agile methodologies
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  Experience collaborating with business users, developers, QA teams, and vendors.
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  Strong analytical, documentation, communication, and problem-solving skills.
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  Experience using:
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    Jira
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    Confluence
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    Microsoft Visio
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    Power BI (or similar reporting tools)

Preferred

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  Experience implementing or supporting enterprise/core insurance systems (e.g., Guidewire, LifeAsia, TCS BaNCS, Oracle Insurance, or similar).
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  Knowledge of insurance processes such as policy administration, underwriting, claims, and billing.
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  Experience with API integrations, SQL, data analysis, testing coordination, or system migration.
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  Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, Product Owner, or Lean Six Sigma are advantageous.