Job Description

About Advance Auto Parts
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket retail parts provider that serves both professional installer and do-it-yourself Customers. As of July 13, 2019, Advance operated 4,912 stores and 150 Worldpac branches in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The Company also serves 1,250 independently owned CARQUEST branded stores across these locations in addition to Mexico, the Bahamas, Turks, and Caicos and the British Virgin Islands. The company has a workforce of over 70,000 knowledgeable and experienced Team Members who are proud to provide outstanding service to their Customers, Communities, and each other every day.

About Advance India Innovation Center (AIIC)
We are continually innovating and seeking to elevate the Customer experience at each of our stores. For an organization of our size and reach, today, it has become more critical than ever, to identify synergies and build shared capabilities. The Advance India Innovation Center (AIIC), located in Hyderabad, is a step in this strategic direction that enables us to access a larger talent pool, unlock operational efficiencies and increase levels of collaboration.

Join the Advance Auto Parts E-commerce team and start reimagining the future of online shopping in automotive aftermarket retail. We are seeking a skilled and high-performing Business Analyst with a strong experience in business analysis, feature and backend development, e-commerce, agile methodologies, conversion optimization, and A/B testing. This role involves conducting business research and analysis, writing user stories and epics, managing backlogs, working with stakeholders and developers, writing A/B test hypotheses, and performing analysis and interpreting results. You will be responsible for facilitating improvements to the website, mobile app, and related systems.

Primary Duties & Responsibilities

• Partner with Business Stakeholders Identify business goals; document current and future state business/technical processes and data flows; perform gap analysis.

• Problem Solving Understand complex problems and explain them through verbal and written communications (e.g., detailed workflow diagrams); assist in generating and choosing solutions.

• Functional Issue Resolution Apply business knowledge and facilitative expertise to resolve functional issues across multiple projects.

• Information Gathering Lead sessions to understand current and potential customer needs.

• Requirements Management Translate business needs into requirements (epics, user stories, acceptance criteria); ensure requirements are complete, consistent, concise, comprehensible, feasible, traceable, unambiguous, and verifiable; define quality attributes, external interfaces, dependencies, constraints, system & technical requirements, and other nonfunctional requirements.

• Product Backlog Management Participate in requirements prioritization and manage the product backlog.

• Business-IT Alignment Ensure clarity between business and IT to ensure solutions meet business needs.

• Collaboration Work with product owners, UX designers, business analysts, and developers to translate business requirements into solutions.

• Verification Partner with Technical, QA, and Business teams to verify solutions.

• Peer Reviews Participate in peer reviews and inspections of requirements and derived work products.

• Change Management Manage changes to requirements through effective change control processes and tools.

• Agile Participation Participate in agile/scrum/kanban/scrumban ceremonies, including sprint planning, daily stand-ups, and retrospectives.

• Research and Analysis Conduct research and analysis to identify opportunities to increase revenue and sales conversion and improve the shopping experience.

• A/B Testing Write clear and actionable A/B test hypotheses; assist Product Owners with the design and execution of A/B tests; analyze A/B test results and provide insights and recommendations.

• User Experience Testing (UET) Help to conceive UET tests and study the results to gather actionable insights into the direction of our product development.

• Customer Feedback Analysis Help to study customer feedback to identify product issues and improvements as well as track our progress against common themes.

• Product Owner & Scrum Master Duties as needed support to keep the team moving forward.

• Communication Communicate findings and recommendations to product owners clearly and concisely.

• Performance Monitoring Continuously monitor and evaluate the performance of e-commerce initiatives to ensure alignment with business objectives.

Required Qualifications

• Education Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience. Experience in the aftermarket auto parts industry is a plus.

• Experience Minimum of 3 years as a Business Analyst, preferably in e-commerce.

• Flexible Can-Do Attitude Whatever it takes (within reason) to move forward. Progress over perfection. Mindset that it’s right (for moving forward) until learning it’s wrong, then pivot.

• Agile Experience working in an agile-scrum team, preferably with certification(s) in agile methodologies.

• Stakeholder Interaction Comfortable interacting with stakeholders at all levels and working within large, matrixed organizations.

• Collaboration Skills Strong collaboration and presentation skills; ability to work effectively with offsite/offshore technology and business partners in a fast-paced, agile environment.

• Organizational Skills Detail-oriented with strong organizational and problem-solving skills.

• Communication Skills Excellent written and verbal communication skills; ability to translate business requirements into technical specifications.

• Technical Knowledge Familiarity with Google Analytics 4, Quantum Metrics, Excel, PowerBI, JIRA, Confluence, Figma, Lucid Chart, and other platforms and tools, as well as e-commerce platforms and technologies.

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