Job Description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

Automation Anywhere is redefining the future of work through Agentic Process Automation (APA) — combining AI, RPA, and intelligent document processing to drive enterprise-scale transformation. As a global leader in cloud-native automation, we partner with enterprises to accelerate their automation journeys at speed and scale.

The Business Analyst role is client-facing and translates business challenges into scalable automation solutions. This role partners closely with clients, solution architects, and delivery teams to identify automation opportunities, document business processes, and define clear functional requirements that enable the successful implementation of automation initiatives.

Acting as the bridge between business stakeholders and technical delivery teams, the Business Analyst ensures that automation solutions align with business outcomes, reduce operational complexity, and deliver measurable value. This role is particularly important in supporting enterprise automation programs and large-scale Agentic Process Automation (APA) initiatives.

Location: Bogota, Colombia

You will make an impact by being responsible for:

Process Discovery & Analysis

• Lead process discovery workshops with business stakeholders to identify automation opportunities across operational workflows
• Document current-state processes using structured methodologies including process maps, decision trees, and data flow diagrams
• Analyze process variability, exception handling, and business rules to determine automation feasibility
• Identify opportunities for optimization, standardization, and automation across enterprise workflows​
• Translate business requirements into detailed functional and technical specifications for automation development teams
• Create user stories, process definition documents (PDDs), and automation design inputs
• Define acceptance criteria and success metrics for automation implementations
• Ensure requirements are aligned with platform capabilities and overall solution architecture

Automation Solution Design Support

• Collaborate with solution architects and developers to refine automation designs
• Provide business context to ensure automation workflows meet operational requirements
• Validate that proposed solutions align with governance, security, and compliance requirements
• Support the creation of scalable automation frameworks across enterprise environments

Delivery Collaboration & Testing

• Work closely with automation developers and QA teams throughout the implementation lifecycle
• Support testing activities including user acceptance testing (UAT), validation of automation outputs, and defect resolution
• Ensure automation solutions meet defined business requirements before production deployment
• Assist in developing operational documentation and user training materials

Value Realization & Continuous Improvement

• Track automation outcomes against defined business KPIs such as efficiency gains, error reduction, and operational throughput

• Identify opportunities for additional automation and process optimization
• Support the development of enterprise automation roadmaps and pipeline prioritization
• Promote best practices in automation adoption across client organizations

You will be a great fit if you have:

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related discipline
• 5+ years of overall work experience, including 3+ years of experience in business analysis, process improvement, or automation initiatives within SaaS, consulting, or enterprise technology environments
• Professional proficiency in English
• Experience supporting automation platforms such as Automation Anywhere, UiPath, Blue Prism, or similar RPA/AI solutions
• Strong experience in process mapping, requirements gathering, and stakeholder facilitation
• Familiarity with automation delivery methodologies including Agile or hybrid project environments
• Experience working with enterprise clients undergoing digital transformation initiatives
• Deep domain knowledge in at least one of the following process areas is strongly preferred: Finance Operations (AP, AR, Payroll, Financial Close), IT Service Management and internal operations (Helpdesk, incident triage, password resets) or Supply Chain & Procurement (P2P, order management, inventory, logistics)

You excel in these key competencies:

• Strong analytical and problem-solving capabilities
• Ability to translate complex business processes into structured automation requirements
• Excellent stakeholder communication and workshop facilitation skills
• Structured documentation and requirements management
• Collaborative mindset working across business, technology, and delivery teams
• Attention to detail and commitment to delivery quality
• Ability to operate in fast-paced, high-growth technology environments

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Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Professional Services, Business Analysis, APA, Agentic Process Automation, Process Improvement, Operations

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