Business Analyst (S/4HANA GBS Operational Readiness)

To ensure operational readiness and conclusive analysis and findings are provided to the transition team for the GBS process and operational readiness during S/4HANA rollouts.

This role assesses scope, validates service delivery model alignment, evaluates operational capability (training, system understanding, and process adherence), and identifies gaps prior to and during country go-lives.

The position enables successful stabilization by highlighting process inefficiencies, identifying services not yet transitioned to GBS, and supporting Transition & Transformation initiatives to deliver standardization, efficiency, and scalability.

1) Main tasks:

• Analyze process and countries part of S/4HANA rollout scope and validate alignment with defined GBS service delivery model and scope
• Assess operational readiness of countries prior to go-live:
  • Evaluate user training completion and effectiveness
  • Validate business process understanding
  • Ensure operational teams are to use S/4HANA in daily operations
• Conduct gap assessments in:
  • Process execution
  • System usage
  • Governance and controls
• Identify process inefficiencies and deviations from global templates
• Highlight services or countries not yet transitioned into GBS scope
• Provide structured inputs to Transition & Transformation (T&T) team for transition planning
• Work closely with Transition Managers to:
  • Enable smooth handover of services into GBS
  • Support transition planning, readiness tracking, and issue resolution
• Document findings, risks, and recommendations with clear prioritization
• Support go-live readiness reviews and operational checkpoints
• Track and follow up on readiness actions and remediation plans

2) Secondary tasks:

Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.

• Support development of training materials and readiness frameworks
• Participate in SIT/UAT and hypercare phases from an operations readiness perspective
• Highlight scope for continuous improvement initiatives across GBS processes
• Assist in defining standard operating procedures (SOPs) wherever needed

3) Miscellaneous tasks:

Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.

• Support multiple country rollouts in parallel within global programs
• Contribute to GBS maturity and governance frameworks
• Participate in workshops, process alignment discussions, and stakeholder reviews

Organization*

The function incumbent reports to:

Organizational unit:

Director, Transition & Transformation

GBS Solutions & Strategy

Important internal interfaces:

Important external interfaces:

Works across GBS and non GBS functions, Process Organization, Operationals SME, S4 Hana Process IT leads, GBS Transition managers etc..

• Implementation partners / consulting firms
• External transition or training vendors

Representation Rules*

The function incumbent is represented by:

The function incumbent represents:

Please list the function title of the deputy

GBS Transition & Transformation function in readiness and operational assessments

Key Performance Indicators

Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.

• % countries successfully assessed for readiness before go-live
• Reduction in post-go-live operational issues
• Training completion & effectiveness scores
• % of scope transitioned into GBS as per plan
• Number of identified gaps resolved before go-live
• Stakeholder satisfaction (operations, transition teams)

Authority to give instructions and make decisions

Technical and/or disciplinary authority of the function (if applicable):

• Provides recommendations on readiness, process improvements, and transition priorities
• Flags risks and escalates readiness gaps impacting go-live

Qualifications, experience, know-how and skills critical for success

• Bachelor’s or Master’s degree in Business Administration, Finance, Supply Chain, or related field
• Has relevant experience in analysing processes during enterprise wide technology change
• Certification in SAP / S/4HANA or Business Analysis (preferred) ; usage of SAP knowledge preferred
• 5–8 years in Business Analysis / Operations / GBS / Transformation roles
• Experience in S/4HANA implementations or ERP transformations
• Exposure to GBS or shared services environments
• Experience in transition or operational readiness activities preferred
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication
• Structured and detail-oriented approach
• Ability to work in a fast-paced, transformation environment
• Strong collaboration and influencing skills
• Understanding of S/4HANA business processes (Finance, Supply Chain, etc.)
• Knowledge of GBS service delivery models and transition frameworks
• Process mapping and gap analysis methodologies
• SAP S/4HANA (user-level understanding across modules)
• MS Excel, PowerPoint
• Process documentation tools (e.g., Visio, Signavio)
• Knowledge of reporting tools (Power BI – optional)
• Understanding of shared services / GBS operations
• Exposure to global operating models and cross-country processes
• Flexibility to support global time zones
• Occasional travel for workshops and go-live support
• Availability during critical go-live and stabilization periods