Job Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

We are seeking a determined REMOTE Business Analyst who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Business Analyst will be responsible for gathering and documenting requirements, facilitating discussions with stakeholders, and ensuring alignment between business needs and technical solutions. This includes defining as-is and to-be processes, supporting solution design through wireframes or visuals when needed, and managing requirements through approval and change control processes.

The role also supports testing and delivery by developing UAT plans, identifying process improvements, and ensuring readiness for operational changes. In addition, the BA will serve as the liaison between business stakeholders, L&D, IT/development and other cross functional teams as needed. This position will help translate complex needs into clear, actionable insights while maintaining documentation standards and project consistency.

Key Responsibilities:

• Gather, analyze, and document business requirements for prioritized initiatives
• Facilitate workshops and stakeholder discussions to align on scope and requirements.
• Translate business needs into clear, actionable, and testable requirements
• Define current-state (as-is) and future-state (to-be) processes and workflows
• Support solution design through wireframes, visuals, and process documentation as needed
• Manage requirements through approval, change control, and scope management processes
• Develop and execute UAT plans and test cases aligned to requirements
• Serve as the liaison between business stakeholders and IT/development teams
• Identify process gaps and recommend improvements to efficiency and user experience
• Support operational readiness for system and process changes
• Maintain high-quality documentation and contribute to BA standards and best practices

Requirements:

• Bachelor’s degree in Business, Information Systems, or related field
• 0-2 years of business analysis experience
• Strong ability to gather, analyze, and translate complex business needs into requirements
• Experience identifying process gaps and recommending improvements
• Strong written, verbal, and presentation communication skills
• Comfortable working with data to support decision-making
• Ability to collaborate effectively across technical and business teams
• Experience with diagramming tools such as Visio or Lucidchart
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Exposure to UI/UX tools such as Figma or InVision is a plus

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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