Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The job is responsible for ensuring that investigation referrals are triaged, researched, dispositioned, assigned, redirected, or closed after an in-depth and timely review consistent with internal guidelines and practices. Key responsibilities include identifying and escalating investigative issues and/or trends, and making appropriate filings or notifications. Job expectations include subject-matter expertise and knowledge of regulatory, reputational, operational, and legal risks encountered in the course of reviewing referrals. The hybrid role is also responsible for providing business process and metric analysis, and project support at several different levels. The position requires the incumbent to have diverse expertise to oversee various processes and initiatives, to be able to think strategically, document procedures, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with investigations management, technology, and work closely with other fraud organizations.

Responsibilities:

• Performs preliminary research on investigation case referrals to identify risks and pertinent details to appropriately assign or disposition the referral
• Assigns referrals to the appropriate investigative team for further review, redirects, or closes the referral based on preliminary research
• Reviews referrals consistent with specified enterprise investigation guidelines and practices
• Ensures timely escalation to leadership of referrals identified as high risk
• Establishes working relationships and collaborates with various investigative teams and control function partners
• Conducts and coordinates testing and inspection reviews to enhance processes, performance and control effectiveness
• Executes Ops Ex initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance organizational success
• Supports documentation and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• Exceptional written and verbal communication skills.
• Capacity for managing competing priorities, effective time management, thoroughness, and initiative.
• Proficient in Microsoft suite and other related software

Desired Qualifications:

• Proficient knowledge of regulatory, reputational, operational, and legal risks encountered in course of investigations.
• Proficient knowledge of bank systems/technology used in the course of investigations, as well as the enterprise, businesses, products, core corporate functions and bank policies.
• Process Design experience and how it relates to the Bank’s PPRT and SPI/POP systems

Skills:

• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Issue Management
• Adaptability
• Decision Making
• Problem Solving
• Research
• Written Communications
• Advisory
• Innovative Thinking
• Interpret Relevant Laws, Rules, and Regulations
• Legal Drafting and Writing
• Prioritization

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917)Pay and benefits informationPay range$85,500.00 - $109,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.