Job Description

BUSINESS ANALYST - LICENSING

FT / PT Status – Full-Time
Salary – $19.79 - $24.16 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Karen Weir | kweir@utah.gov | 8015387425
Application Deadline – 7/8/2026 (at 5:00 PM)

Join a team that plays acritical role in supporting
wildlife conservation across the state. As the Business Analyst, you
will work closely with the Administrative Assistant Chief to oversee
and enhance major licensing programs. Your work will
directly impact customer experience, licensing operations, fiscal
accountability, and the effectiveness of wildlife management
programs.

In this role, you'll
collaborate daily with the
Administrative Assistant Chief,
Licensing Coordinator, Department of Technology Services {DTS) staff, Wildlife Program Coordinators, and licensing support teams to ensure accurate, efficient, and customer-focused service delivery. You'll also provide leadership to staff by
managing performance, supporting professional development, and overseeing key
operational processes.

Our team values collaboration, accountability, innovation, and continuous improvement. We're looking for a
detail-oriented professional who enjoys solving complex problems, building strong partnerships.

Key Responsibilities

Key responsibilities and day to day responsibilities of this position:

• Managing customer interactions, paperwork requirements and refund processes.
• Managing the surrender process, reinstatement of points of permits.
• Collaborating with the licensing coordinator and the DTS staff when working on the electronic process related to licensing issues.
• Overseeing the fiscal reports from the draw contract
• Overseeing staff, including approval of timesheets, conducting performance evaluations (UPMs), and managing other daily supervisor duties.
• Managing and overseeing the administration of the hunt planner application
• Collaborating with Wildlife program coordinators to determine license trends, marketing needs, quotas, season dates, area descriptions, and other essential information for species management plans.
• Overseeing the issuance of special offers and the voucher creation process.
• Coordinating performance metrics with the Admin Assistant Chief.
• Other duties as assigned.

Qualifications

Minimum or "day-one" qualifications:

• Demonstrated knowledge of wildlife laws, administrative rules, and wildlife licensing and draw systems. - Experience managing or coordinating wildlife programs and supervising staff.
• Strong customer service and problem-solving skills, particularly in a licensing, regulatory, or wildlife environment.
• Advanced knowledge of hunting and fishing rules and regulations, including license agent sales processes. - Advanced proficiency with the Microsoft Office Suite.
• Experience assisting with budget monitoring, tracking or oversight.
• Working knowledge of information technology systems, including experience supporting or coordinating system functionally, troubleshooting, or enhancements.

Preferred or trainable/on-the-job qualifications:

• Experience collaborating with IT staff to identify, document, and address licensing system needs related to data integrity, system functionality, or process improvements.
• Experience reviewing proposed statutes, rules, or policy changes and assessing their impacts on the division's operations and mission.

About the Role
Location –
1594 West North Temple
Salt Lake City, Utah, 84116
United States
Background Check Required – No
Drug Test Required – No
Schedule Code – AX - Employees in supervisory positions
Work Schedule - Monday - Friday (8 hours) or 4 - 10s may be offered
Work environment, working conditions, physical
requirements -

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
Joining
the Utah Division of Wildlife
Resources (DWR) offers the opportunity to be part of a mission-driven team
dedicated to conserving Utah's wildlife for current and future generations. Our employees play a vital role in hands-on
conservation efforts that create memorable outdoor experiences for residents
and visitors alike. In return, the DWR supports its workforce with a collaborative work environment, opportunities for growth,
competitive benefits, and a healthy
work-life balance.
Utah Department of Natural Resources
Division of Wildlife Resources
Licenses & Permits

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.