Job Description

Location:

127 Public Square, Cleveland Ohio

The Business Analyst serves as a liaison between business stakeholders and technical teams to ensure solutions meet organizational needs. This role focuses on gathering and analyzing requirements, documenting business processes, and supporting data-driven decision-making. The Business Analyst helps identify opportunities for process improvement, ensures accuracy in reporting, and contributes to successful project delivery.

Essential Functions

• Provides recurring reporting and adhoc requests
• Pulls basic data
• Creates simple analysis
• Responds to internal client support requests
• Work product requires review
• Works under general direction / supervision
• Can work independently
• Contribute to team knowledge-sharing and efficiency improvements
• May require assistance with prioritization of work
• Limited partner interaction across bank including line of business, Finance, Risk, and Technology
• Support senior team members as needed in data validation and analysis
• Work typically assigned by manager
• Developing relationship building ability and interpersonal skills
• Developing influencing skills
• Developing critical thinking skills
• Can analyze simple issues with low complexity
• Can provide input with addressing basic business / analytical problems and challenges
• Recognizes need to escalate issues in a timely manner
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 1+ years experience in business analysis, requirements gathering, or related role. (required)

Skills

• Basic knowledge of MS Excel/PPT
• Beginner database querying
• Understanding of AI tools and prompting
• Basic data visualization and data mining techniques
• Basic project management skills
• Basic knowledge of CRM platforms
• Basic knowledge of corporate and LOB-specific regulatory processes including Know Your Customer (KYC), Anti-Money Laundering (AML), and Federal Reserve Y-14Q reporting
• Data collection and validation to support reporting needs
• Introductory knowledge of investment banking and commercial real estate products, revenue drivers and deal lifecycles
• Developing baseline understanding of business partner strategy
• Building financial acumen

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid- 3+ days a week in office. Please note that candidate selected will be expected to work from both locations (127 Public Square and 4910 Tiedeman Road) based on business needs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/04/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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