Based at Manchester Airport
Permanent Role
Flexible/Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds.
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities through decarbonisation, education, skills development, and volunteering initiatives.
At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. You’ll also have access to some great benefits including:
• Bonus Scheme
• 10% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24/7
• Care Concierge service
• Two volunteering days per year
You’ll play a key role in MAG Technology’s Product & Change function, charged with helping us transform our business through technology, digital and automation, supporting the development of product strategy and the technology change roadmap. Working with the Business and Technology stakeholders, you’ll identify and understand Business issues and needs; define and shape technology change projects and programmes and support delivery; testing and service transition as well as contributing to the realisation of business benefits. You’ll help to solve problems for our business by identifying process, data, technology and people requirements to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You’ll also work closely with solution architects, product and project managers to deliver outcomes end to end, whether that be system, process or data changes. You’ll ensure technology change is aligned to both Technology and Business Strategy and is in service of MAG’s vision to be the premier airport services and management company.
• Extensive experience in business analysis across systems, process and data
• Strong stakeholder engagement and communication skills
• Proven ability to elicit and define clear, actionable requirements
• Experience working across agile and waterfall methodologies
• A track record of delivering technology and behavioural change
• Strong analytical and problem-solving skills
• Experience in business case development and benefits realisation
• Ability to manage multiple complex projects in parallel
If you're passionate about driving change, solving business problems, and delivering real value through technology, we’d love to hear from you!
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Manchester Airports Group (MAG) is the UK’s largest airports group. Collectively, MAG owns and operates three UK airports – Manchester, London Stansted, and East Midlands – alongside digital travel services business, CAVU.
Last year 54m passengers flew through our airports, and we contributed more than £8bn to the UK economy. MAG directly employs 7,000 people and supports more than 40,000 jobs across the supply chain.
We understand airports and air travel better than anyone. Our impact spans the length of the UK, with around 70% of the population living within a two-hour journey of a MAG airport. By working with a wide range of airlines to forge long-term partnerships that maximise the choice and value available to passengers, we have grown a large route network that connects people and businesses to the globe.
Looking ahead, we are ambitious and focused on making the future of travel better. We are investing in our airports to launch new routes, and give our passengers the best experience. In CAVU, we are using MAG’s decades of aviation experience and industry-leading consumer insights to revolutionise airport travel. And, running through everything we do, we are working confidently towards a sustainable future and achieving net zero for aviation by 2050.
