Job Description

Make an impact where it matters
Rotorua Lakes Council is looking for a skilled and driven Business Analyst to join our Information Services team. This is a key role where you will help shape business solutions, drive improvements, and ensure our systems and processes align with Council’s strategic objectives and policies.
If you thrive on understanding business needs, influencing stakeholders, and delivering meaningful change, this is an exciting opportunity to make a real difference for our organisation and community.
About the role
As a Business Analyst, you will work under general direction to deliver high-quality business and systems analysis across a wide range of initiatives. You’ll be involved in both current and future business solutions, supporting significant change and enhancement projects.
You’ll play a central role in connecting business needs with technical solutions—acting as a trusted advisor and ensuring clarity, alignment, and successful delivery.
Key responsibilities
• Gather, analyse, and clarify business requirements, ensuring accuracy and minimal ambiguity
• Engage with a wide range of stakeholders to understand needs and gain buy-in
• Review business processes and systems to identify opportunities for improvement
• Ensure solutions align with Rotorua Lakes Council policies, standards, and strategic objectives
• Manage feature scope and contribute to prioritisation decisions
• Lead application and process design changes
• Produce clear, comprehensive documentation for systems and processes
• Act as the key liaison between business users and technical teams
• Support the full lifecycle of IS projects, including:
◦ Gathering and planning
◦ Design and configuration/development
◦ Testing and deployment
◦ Ongoing support and enhancement
What you’ll bring
• Proven experience in business and systems analysis
• Strong stakeholder engagement skills, with the ability to influence and build trust
• Excellent communication skills, with a talent for simplifying complex information
• Experience in process improvement and change delivery
• A structured approach to gathering and documenting requirements
• Ability to manage competing priorities and work across multiple projects
• A collaborative mindset and a passion for delivering outcomes
Why join us?
You’ll be part of a collaborative Information Services team that plays a central role in enabling innovation and driving service and process improvements across the Council.
This role offers the opportunity to:
• Contribute to meaningful projects that impact the Rotorua community
• Work across a diverse range of business areas
• Be part of a team committed to continuous improvement and innovation
• Help shape how the Council delivers services now and into the future
Ready to apply?
This is a unique opportunity that will provide you with challenging work, while operating alongside intelligent and motivated professionals.
If you’re passionate about delivering business value, improving systems, and driving positive change, we’d love to hear from you.

Please click this link for the position description