Job Description

The Business Analyst (BA) is responsible for understanding business needs and translating them into clear, actionable requirements that enable the successful delivery of digital and technology solutions across Heathrow’s Commercial & Digital Platforms. The role operates across a range of enterprise systems, including Salesforce, Adobe Experience Cloud, integration services, data platforms, and other key technologies, ensuring solutions are aligned with business objectives and deliver measurable value.

Working within Agile and SAFe delivery frameworks, the BA collaborates closely with business stakeholders, Product Owners, and cross‑functional delivery teams to define outcomes, shape solutions, and support delivery throughout the full product lifecycle—from discovery and definition through to implementation and value realisation. The role also flexibly supports delivery models where required, including elements of Waterfall alongside Agile, ensuring effective coordination and successful outcomes across diverse project environments.

• Develop a strong understanding of the business domain, stakeholders, and strategic objectives to define clear, outcome‑focused requirements.
• Elicit, analyse, and document requirements, translating them into Epics, Features, and User Stories with well‑defined acceptance criteria.
• Facilitate workshops and stakeholder engagement sessions to define scope, priorities, and solution options.
• Operate within Agile and SAFe frameworks, supporting backlog refinement, prioritisation, and delivery ceremonies.
• Collaborate with Product, Technology, Architecture, and Test teams to design and deliver solutions across multiple platforms, ensuring end‑to‑end traceability through design, build, and test.
• Contribute to the Business Analysis community by providing guidance and assurance to supplier BAs, supporting governance alignment, and maintaining strong knowledge sharing and capability development.

• Educated to degree level or equivalent.
• Strong analytical and problem solving skills required, including a thorough understanding of how to interpret customer business outcomes & requirements.
• Strong stakeholder & relationship management skills, tactful diplomat, assists in the facilitation of team and client meetings and a team player working across multiple virtual teams.
• Great communicators (oral, written and presentation) able to deliver difficult/sensitive information to a diverse group including: Executives, Managers, and Product Owners.
• Ability to respond to in a rapidly changing business environment and to successfully engage in multiple initiatives simultaneously and to prioritise work accordingly.

Ideally, you will also have

• Knowledge of the airport business and airline processes.
• Professional BA qualification.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.