Job Description

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Our high-performing, dynamic, and collaborative environment fosters professional growth at every stage.

Quento Technologies seeks a highly motivated and experienced Business Analyst.

Responsibilities:

• Support the definition, documentation, and execution of test cases, including system and end-to-end testing of the PPM solution in collaboration with internal stakeholders;
• Document testing results, identify issues, and contribute to validation and resolution processes;
• Design, structure, and maintain a project knowledge repository using MS SharePoint, ensuring it is fully populated, well-organized, and relevant for the PPM rollout;
• Develop and maintain content covering system usage (including guides, videos, and screenshots), to-be processes, PM² and Agile methodologies, and role-based guidance (e.g., Project Manager, PMO, Executive Sponsor);
• Migrate and update existing materials, ensuring continuous knowledge management and documentation governance;
• Develop training materials, including user guides, manuals, and onboarding packs, and support training delivery as required;
• Provide user support during go-live and contribute to user adoption activities;
• Support the preparation of stakeholder communication materials, including Steering Committee presentations and governance-related documentation;
• Assist change management initiatives and provide ongoing support to project management activities;
• Deliver key outputs, including documented test cases, test execution reports, issue logs, a fully implemented Knowledge base, training materials, onboarding packs, and stakeholder communication deliverables;
• Ensuring that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

Requirements

• Bachelor's degree in Information Technology, Engineering, Business, or a related discipline;
• Minimum of 3 years of experience in business analysis and/or requirements engineering;
• Proven experience in defining requirements to improve business processes and systems;
• Demonstrated experience in identifying and analyzing both explicit and implicit stakeholder needs;
• Strong experience in business analysis activities, including investigation, analysis, review, and documentation of business goals, processes, and data;
• Experience in evaluating and improving processes, including cost reduction, sustainability improvements, and quantification of business benefits;
• Experience in developing and refining functional specifications and acceptance criteria in collaboration with stakeholders and technical teams;
• Ability to quickly understand new business areas, including their objectives, processes, and policies;
• Strong problem-solving, negotiation, and influencing skills;
• Proven ability to effectively collaborate with both technical teams and business stakeholders;
• Excellent interpersonal and communication skills, with the ability to convey complex technical information clearly and concisely (both verbally and in writing);
• Experience in producing structured documentation such as business cases and business requirements documents;
• Familiarity with Agile development methodologies and tools (e.g., Jira);
• Adaptability and willingness to learn new tools, technologies, and domains;
• Preferred Qualifications:
• English: C1 level or higher;
• Business Analysis certification (e.g., CBAP);
• Certification in Agile methodologies;
• Background in financial services;

Benefits

This role is an on - site opportunity in Luxembourg.

CV submitted in English.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.

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