Job Description

Business Analyst

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) Hybrid: up to 2 days WFH

Salary from: From £55k + Fantastic Benefits

Advert Expires: 23rd June 2026

How you’ll help us make health happen.

The Business Analyst supports and leads business change projects that utilise information systems and technology to improve service quality, performance, and efficiency.

The role covers end-to-end business and process change, from analysing current ways of working to designing future-state processes and supporting successful adoption across the organisation. A key responsibility is developing clear, evidence-based business cases that assess solution feasibility and define the organisational benefits of change.

You will also provide clarity and alignment throughout delivery by defining business requirements, translating business needs into technical requirements and working closely with users, stakeholders, project teams and IT change leads to support successful outcomes’

Key Responsibilities

• Lead complex business analysis activity to identify needs, define scope, and support strategic digital transformation projects
• Work with service leads, stakeholders, system owners, technical teams and suppliers to gather, analyse and prioritise business, operational, financial, and technical requirements
• Review current systems and processes, identify inefficiencies and improvement opportunities and design future-state processes for clinical and non-clinical services
• Produce high-quality analysis artefacts, including process maps, gap analyses, requirement documents, use cases, test scenarios, user guides and benefits maps
• Lead and support change management activity to increase adoption, reduce resistance and maximise value, benefits realisation and customer satisfaction
• Ensure delivery aligns with governance, service transition and reporting frameworks, including effective management of dependencies, vendors and shared services
• Communicate clearly with a wide range of stakeholders, manage competing priorities and maintain a strong focus on quality, detail and continuous professional development

Key Skills / Qualifications:

• Proven experience as a Business Analyst, Business Change Analyst or in a similar role, ideally within a hospital or healthcare environment
• Strong understanding of hospital operations, business processes and clinical and non-clinical application systems, including a sound awareness of system architecture and technical IT concepts
• Excellent knowledge of business analysis methods and tools, including process mapping, requirements definition and management and the production of clear analysis artefacts
• Experience of evaluating and implementing complex business processes, IT process improvements and change plans in support of organisational objectives
• Strong communication, interpersonal and stakeholder engagement skills, including the ability to conduct senior-level interviews, work effectively with technical specialists and build strong client and team relationships
• Knowledge of change management principles, methodologies, and tools, with experience supporting large-scale organisational change and understanding how people adapt to change.
• BCS International Diploma in Business Analysis, or equivalent training or experience, is desirable. PRINCE2, Agile, PMP, or change management certification would be an advantage
• Proficiency in Microsoft Visio and familiarity with project management tools are desirable

Benefits

At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Interest free travel loan
• Private healthcare (Eligible after 12m)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand.

Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve.

Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Locations:

King Edwards VII Hospital