Job Description

Location: Melbourne or Sydney, Australia (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have an exciting opportunity for a Business Analyst to join our technology delivery team. This team supports a diverse portfolio of client-facing and internal initiatives across customer communications, document composition, inbound document processing, and omni-channel delivery. The role sits in a collaborative delivery environment where strong analysis, stakeholder engagement, and practical solution design are critical to successful outcomes.

Why this role is exciting

• Opportunity to work on initiatives with real customer and business impact
• Exposure to a variety of business domains and delivery challenges
• Collaboration with experienced delivery professionals across multiple disciplines
• A culture that values clarity, quality, and continuous improvement
• Support for flexible working and professional growth

About the role

As a Business Analyst, you will partner with clients, business stakeholders, and technology teams to understand problems, define requirements, and support the delivery of effective end-to-end solutions. You will play a key role in ensuring that solutions are aligned to business outcomes and are clearly understood by delivery teams.

Key responsibilities

• Lead discovery and requirements definition activities
• Facilitate stakeholder workshops and structured discussions
• Create high-quality artefacts including business requirements, user stories, and process maps
• Ensure requirements are prioritised, testable, and traceable
• Support analysis across the full communication lifecycle, including content generation, composition logic, approval workflows, and delivery across digital and print channels.
• Identify risks, assumptions, and dependencies and support informed decision-making

What you will bring

• Proven experience as a Business Analyst or in a similar role
• Strong communication skills with the ability to engage technical and non-technical stakeholders
• Experience in customer communications management, document composition, correspondence platforms, or omni-channel communication environments
• Ability to translate complex problems into clear and structured requirements
• Strong attention to detail and analytical thinking
• Exposure to regulated or high-volume communications environments is advantageous

Rewards and benefits

We offer flexible working arrangements, health and wellbeing support, opportunities to invest in the business, and a supportive, inclusive culture that encourages learning and career development.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.