Job Description

Job Title: Business Analyst
Contract Type: Permanent
Salary: £57270.60 (£63125.84 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool, Speke

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Business Analyst
As a Business Analyst, you will be responsible for analysing complex business problems and supporting the design of new solutions, products and services to support the Riverside Transformation Portfolio. You work as part of a project team with responsibility for undertaking in-depth analysis and capturing business needs to help identify products and services that provide business solutions to complex problems.

About you
We are looking for someone with
• Experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a changeable environment
• Strong understanding of the housing sector and in particular Customer Services.
• A strong understanding of the housing sector and in particular Customer Services

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile 
• Work as part of a cross-functional team with responsibility for supporting the design of new designs and capabilities through analysis.
• Facilitate collaborative workshops with team members, business stakeholders and customers to define the current state and future business requirements enabling the design, selection and build of business solutions that drive business and customer value.
• Capture business needs through a range of analytical techniques and translate them into user stories, epics, process diagrams and requirement documentation.
• Closely collaborate with the Design, Delivery and Architecture Communities to understand business goals, strategic drivers and product roadmaps to develop solutions that enhance the organisations operating model and delivers against expected outcomes and benefits of the business.
• Design and implement lean business processes and maintain relevant documentation.
• Work to break down large initiatives and design for iterative delivery to enable the team to deliver value sooner.
• Self-organise and adopt new ways of delivering analysis.
• Work Closely with the Project Manager and with your team and the business to continuously review that work is prioritised against business needs.

Person specification
Knowledge, Skills and Experience

Essential
• Experience of working as a Business Analyst as part of a project team in delivering at a fast pace in a changeable environment
• Strong understanding of the housing sector and in particular Customer Services.
• A strong understanding of the housing sector and in particular Customer Services
• Ability to influence stakeholders at all levels and work closely with them to identify acceptable solutions to business problems.
• Hands-on experience with Visio and understanding the design of process flows.
• Demonstrable experience in facilitating workshops to document processes and gather requirements with stakeholders
• Proven team player and self-starter who is also able to work autonomously.

Desirable
• Certified Business Analysis Professional