IntouchCX

Business Analyst

IntouchCX  •  Cairo, EG (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will…
• Collect and validate data requirements for business intelligence systems
• Support reporting from multiple applications
• Create, validate and recommend optimization of business processes
• Support projects through development, quality assurance, user acceptance testing and production implementation
• Create internal guides, training materials and end-user documentation
• Facilitate requirements workshops
• Build and manage business relationships

As Business Analyst, You Have…
• A Degree or Diploma in Computer Science, Information Systems or equivalent experience
• 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
• Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
• Experience in facilitating workshops and training sessions with diverse groups of stakeholders
• Demonstrated experience creating and leading testing
• Strong attention to detail
• Excellent organizational and time management skills
• Demonstrated strength in communications both verbal and written
• Ability to build relationships
• Technical understanding and problem solving skills
IntouchCX

About IntouchCX

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands.

We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Winnipeg, CA
Year Founded
Unknown
Social Media