Key Responsibilities
Business Analysis & Requirements Gathering
• Work with business users and product owners to gather, analyze, and document requirements.
• Conduct stakeholder interviews, requirement workshops, and walkthroughs.
• Translate business needs into clear user stories, acceptance criteria, and functional specifications.
Documentation & BA Deliverables
• Prepare and maintain BRDs, FSDs, User Stories & Acceptance Criteria, Process Flows/BPMN diagrams, and Use Case Documents.
• Maintain version control and structured documentation in Confluence.
Technical Analysis
• Understand system architecture, API interactions, data flows, and integration points.
• Use Postman to test and validate APIs (request/response, payloads, error conditions).
• Support the dev team with requirement clarifications, mapping documents, and API-level details.
Project & Stakeholder Management
• Work with cross-functional teams (Dev, QA, Architecture, Product).
• Participate in backlog grooming, sprint planning, UAT support, and defect triage.
• Ensure end-to-end requirement traceability in Jira.
Bachelor's/Master's in Engineering 2-5 years
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
