Job Description

​ Responsibilities:

• Work under the direction of the Manager to provide application solutions for assigned business areas.
• Possess functional knowledge of assigned application technology.
• Interact with business stakeholders and subject matter experts to solicit business requirements.
• Translate business requirements into user story maps, product-specific designs and configuration, detailed requirement specifications and use cases.
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by development teams.
• Interact with development teams during the software build and/or configuration process and testing process.
• Perform functional application configuration and testing
• Ensure programs meet business specifications.
• Demonstrate new functionality to business users seeking input on future direction.
• Review vendor provided documentation and user manuals needed to support the product.
• Directly interface with business users by responding to support calls escalated by the Service Desk.
• Participate in user focus groups and requirements workshops, vendor training and demonstrations.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree in business, finance, or healthcare administration or equivalent/years of experience required.

Experience:

• 1-3 years’ experience working with Patient Access/ Registration Solutions (or systems) in both an acute and ambulatory setting.
• Understanding of Patient Access workflows including Insurance Verification, Authorizations, Referrals, Medical Necessity checking, and Eligibility as it relates to healthcare billing.
• Strong analytical thinking with experience breaking down complex requirements into user stories.
• Strong coordination, organizational, facilitation skills to support management of cross functional dependencies.
• Experience leading teams or projects is an asset
• Experience working within the software development lifecycle (SDLC)
• A qualified candidate should have strong professional written and verbal communication skills, proficiency in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.
• Proficiency in leveraging generative AI tools to streamline tasks and enhance output quality is an asset.

Travel Requirements:

• May require some limited travel for business needs.