SCOPE OF THE PROJECT: THE CFS PROJECT IS PART OF THE DEPARTMENT OF SOCIAL SERVICES
(DSS) AND IS RESPONSIBLE FOR DEVELOPING, IMPLEMENTING, AND MAINTAINING A FEDERALLY-
MANDATED CHILD SUPPORT ENFORCEMENT SYSTEM (CSES) THAT PROVIDES COMPREHENSIVE
SUPPORT TO THE OPERATION OF SOUTH CAROLINA’S CHILD SUPPORT ENFORCEMENT (CSE)
PROGRAM AS WELL AS FOR COMPLETING THE DEVELOPMENT, IMPLEMENTATION, AND
MAINTENANCE OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) FOR ALL SOUTH
CAROLINA FAMILY COURTS.
DAILY DUTIES / RESPONSIBILITIES:
This position is for a Business Analyst Project Lead and Functional Subject Matter expert who
will be performing system testing, daily troubleshooting of complex defects, training, drafting
General System Designs (GSDs) and assisting counties during the Maintenance and Operations
phase of the FCCMS project.
The Business Analyst-Project Lead will report to the FCCMS Project Manager.
Primary Responsibilities
Business Analysis
• Review functional designs produced by vendor.
• Create models to document existing, and proposed business processes.
• Develop General System Design (GSD documents for new or enhanced system functionality.
• Analyze proposed business process and software changes.
Testing
• Execute test scripts.
• Develop test scenarios/test cases and test scripts.
• Record and verify test results.
• Analyze and report test results.
• Report defects to Test Manager/Test Team
• Perform Regression Tests
• Reproduce defects/demonstrate defects to development as needed.
• Participate in Incident Review Meetings as needed.
• Provide data analysis and root cause analysis as needed.
• Review requirements, component designs and use cases and maintain test script traceability to
each as applicable.
• Prepare test data, including interface data files as needed, for executing test scripts.
• Review test related work products, including but not limited to system test reports, training
materials, computer-based training (CBT) courses and others as needed.
• Participate in the monitoring and reporting on the execution of the System Development
Contractor’s performance under the CFS Project contract as it relates to all testing phases. This
involves working with System Development Contractor’s tools and appropriately extracting
data to produce metrics and reports.
Training
• Conduct End User Training for designated counties during rollout.
• Ability to travel within the State to conduct onsite training as needed.
• Ability to discuss application and configuration while relating application training to Clerks of
Court staff’s “every day” business.
• Follow up on end user questions with Functional and Technical Experts in a timely manner.
• Create and update end user training documents to include Participant Guides, FAQs,
Workarounds, and Customized User Manual
• Create computer-based training videos.
• Provide online training.
Other Responsibilities Include
• Create End User Training Materials as needed.
• Conduct level 2 help desk support of higher complexity application defects
• Follow up on end user questions with Functional and Technical Experts in a timely manner
• Update Application Configuration as needed.
• Conduct help desk ticket resolution related to the FCCMS application.
• Communicate announcements, workarounds, and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.
REQUIRED SKILLS:
• 5+ years of experience preparing,
documenting, and executing test criteria, test
cases, test scripts, and test plans for IT
systems projects
• 2+ years of experience using, configuring,
and maintaining the Family court case
management system (FCCMS)
• 2+ years of experience with Component
testing, Integration Testing, Security Testing,
Performance Testing, Regression Testing,
Acceptance Testing
PREFERRED SKILLS:
• Experience documenting
existing and proposed business
processes
• Previous judicial experience
• Previous experience in state
government
• Experience testing Judicial or
Case Management System
Development projects
• Experience with Agile or
Waterfall methodologies
REQUIRED EDUCATION:
BS/BA degree or equivalent work experience
REQUIRED CERTIFICATIONS:
N/A
SOFT SKILLS:
• Strong Interpersonal skills with the
ability to lead
• Ability to present, communicate and
teach concepts in a clear and concise
manner
• Strong organizational skills
• Ability to communicate (orally and
written) effectively with technical, non-
technical staff, customers/stakeholders
(State and county) and executives
ADDITIONAL SKILLS:
• Ability to travel to training site as
needed to conduct training within the
State
• Ability to plan, organize, instruct, and
review the work of the testing team
• Ability to use MS Office, MS Visual
Studios, and SHAREPOINT
effectively
