Position
Details

This
position will primarily work remote. This contracted position will be
issued a cell phone, and laptop.

Initial
travel to the DPSST campus is required to receive a laptop and cell
phone, after which the position will be primarily remote.

Work
Arrangement: [On-site / Remote]

Reports
To: Program Lead, Gerod Rayburn and Project Manager, Trish Coloma

The final
candidate will be subject to a background check including fingerprinting.
Adverse information will be reviewed and may result in withdrawal of
the contract.

Business Analyst – Learning Management System
(LMS) Implementation

Project
Overview

The
Department of Public Safety Standards and Training (DPSST) serves Oregon’s
public safety community, including police, corrections, fire, parole and
probation, and emergency medical dispatch. Its mission is to promote excellence
in public safety by providing high-quality training and by developing and
upholding professional standards for police, fire, corrections, parole and
probation, and telecommunications personnel. DPSST also licenses private
security professionals and private investigators in Oregon.

DPSST is a
multidisciplinary public safety learning institution that currently lacks the
modern technological tools needed to efficiently create, manage, and deliver
learning materials. Existing systems for managing training resources,
curriculum, and instructional content are outdated, do not support distance
learning, and no longer meet the evolving needs of DPSST students and
stakeholders. To address these challenges and support more flexible,
accessible, technology-driven training models, DPSST received funding in the
2025–2027 biennium to procure and implement a modern Learning
Management System (LMS).

Position
Summary

We are
seeking an experienced
Business Analyst (BA)
to support the procurement
and implementation of a new
Learning
Management System (LMS)
for a public safety training institution. This
role will play a critical part in ensuring the selected LMS integrates
effectively with existing systems, supports operational workflows, and meets
compliance and reporting requirements.

The BA will
work closely with the project manager and stakeholders across
training, operations, IT, and administration to analyze current processes,
define future-state workflows, and translate business needs into clear,
actionable requirements.

This
full-time role averages 40 hours per week, with hours adjusted as needed but
not exceeding 40 hours. The estimated project duration is
approximately 12 months, though it may be extended if necessary or completed
sooner.

Key
Responsibilities

Stakeholder
Engagement & Facilitation

The BA
will facilitate discussions with instructors, administrators, IT
personnel, compliance officers, and leadership to ensure all operational,
training, and reporting needs are fully understood and
captured. They will be responsible
for the following activities:

• 
  Identify and engage stakeholders across departments including
  training, operations, IT, and compliance

• 
  Lead workshops, interviews, and working sessions to gather input
  and build consensus

• 
  Surface and resolve conflicting requirements and priorities

The BA will
work with stakeholders to map current processes and design future-state
workflows. They will identify gaps, recommend
operational improvements and optimization opportunities. They
will be responsible for the following activities:

Current
State Analysis

• 
  Document existing training processes, systems, and workflows

• 
  Analyze current methods for course delivery, certification
  tracking, and compliance reporting

• 
  Identify inefficiencies, risks, and opportunities for
  improvement

Future
State Design

• 
  Define desired future-state processes supported by the LMS

• 
  Develop process maps, use cases, and user journeys

• 
  Ensure alignment with operational realities, including shift-based
  work environments and certification requirements

Systems
& Integration Analysis

The
BA will analyze existing systems, data flows, and interfaces to ensure
smooth integration between the LMS and tools such as HR systems, registration
platforms, certification tracking, and digital content repositories. They will
work closely with IT and the project manager to translate business needs into
technical specifications that guide vendor and internal development work. They
will be responsible for the following activities:

• 
  Inventory systems that will interface with the LMS (e.g.,
  HRIS, records systems, scheduling, identity management)

• 
  Define data flows, system interactions, and integration
  points

• 
  Collaborate with technical teams to assess integration feasibility
  and constraints

• 
  Identify system dependencies and risks

Requirements
Management

The BA
will document and validate business needs, functional
requirements, and technical specifications for the LMS. They will be
responsible for the following activities:

• 
  Elicit, analyze, and document business and technical
  requirements

• 
  Develop functional and non-functional requirements, including
  security and compliance needs

• 
  Maintain a requirements traceability matrix

• 
  Support prioritization and validation of requirements with
  stakeholders

Procurement
& Vendor Evaluation Support

The BA
will assist in preparing procurement documentation, evaluating vendor
proposals, and ensuring requirements are accurately represented. Supports
implementation planning, including readiness assessments, risk identification,
and validation of vendor deliverables against agency needs. They will be
responsible for the following activities:

• 
  Contribute to development of RFP documents and evaluation
  criteria

• 
  Participate in vendor demonstrations and solution evaluations

• 
  Assist in scoring vendor responses based on organizational
  needs

The BA
will assist with assessing and preparing DPSST for LMS adoption. They
will assist with organizational change
management planning and help prepare for implementation. They
will be responsible for the following activities:

Impact
Assessment & Change Support

• 
  Assess the impact of the LMS on business processes, roles, and
  policies

• 
  Identify organizational readiness considerations

• 
  Collaborate with change management and training teams as
  needed

Implementation
Support

• 
  Provide requirements clarification during system configuration and
  development

• 
  Support user acceptance testing (UAT)

• 
  Assist in resolving gaps between business needs and system
  capabilities

Required
Qualifications

• 
  Bachelor’s degree in
  business administration, Information Systems, or related field (or
  equivalent experience)

• 
  3–7+ years of
  business analysis experience on complex system implementation
  projects

• 
  Demonstrated experience analyzing system integrations and data
  flows

• 
  E
  xperience working
  in public sector, public safety, or highly regulated environments
  

• 
  Strong documentation and requirements management skills

Preferred
Qualifications

• 
  Familiarity with compliance-driven training environments

• 
  Experience supporting RFP or procurement processes

• 
  Knowledge of identity management, or records management
  systems

• 
  Certification such as CBAP, CCBA, or PMI-PBA

• 
  Experience with LMS implementations or enterprise training systems

Key
Skills & Competencies

• 
  Strong analytical and problem-solving skills

• 
  Ability to translate business needs into technical
  requirements

• 
  Excellent facilitation and stakeholder engagement skills

• 
  Process modeling and documentation (e.g., workflow diagrams, use
  cases)

• 
  Effective communication across technical and non-technical
  audiences

• 
  Ability to work independently and manage multiple priorities

Deliverables

• 
  Current-state and future-state process documentation

• 
  System and data flow diagrams

• 
  Requirements documentation and traceability matrix

• 
  Integration inventory and analysis

• 
  Gap analysis

• 
  Test plans

• 
  Benefits Management Plan

Qualifications

Type

Category

Qualification

Description

Competency

Required

Education

Others

Degree

Bachelor’s degree in business administration, Information
Systems, or related field (or equivalent experience)

Proficient (4-6 Years)

Yes

Certifications

Others

Cert

Certification such as CBAP,
CCBA, or PMI-PBA

Proficient (4-6 Years)

No

Skills

Others

Analysis

3–7+ years of business analysis experience on complex
system implementation projects

Proficient (4-6 Years)

Yes

Skills

Others

Documentation Skills

Strong documentation and
requirements management skills

Proficient (4-6 Years)

Yes

Skills

Others

Environments

Familiarity with compliance-driven training environments

No

Skills

Others

Integrations

Demonstrated experience
analyzing system integrations and data flows

Proficient (4-6 Years)

Yes

Skills

Others

LMS

Experience with LMS implementations or enterprise training
systems

Proficient (4-6 Years)

No

Skills

Others

Management

Knowledge of identity
management, or records management systems

Novice (1-3 Years)

No

Skills

Others

Public Sector

Experience working in public sector, public safety, or
highly regulated environments

Proficient (4-6 Years)

Yes

Skills

Others

RFP

Experience supporting RFP or
procurement processes

Novice (1-3 Years)

No

Skills

Others

Learning ability

Proficient (4-6 Years)

No

Skills

Others

Presentation skills

Novice (1-3 Years)

No

Skills

Others

Project management

Novice (1-3 Years)

No

Skills

Others

Team work

Novice (1-3 Years)

No