Job Purpose
Perform a threefold chain of work for Internal Customers at all three levels -Operational, Tactical and Strategic - as required. Conduct Investigation, Analysis and Description. Investigate and analyse on request Business ideas, needs and problems, and utilise frameworks, syntaxes and standard methods to perform descriptive work. Develop models, processes, documents and reports to ensure efficiencies.
Responsibilities
Stakeholder Engagement
Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Maintain fulfilment relationships and translate discussions between business and fulfilment areas
Business Requirements Identification
Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
Describe Business Requirements, processes and data in an agreed format and following agreed methods.
Needs Assessment
Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.
Analysis of "As Is" and "To Be"
Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Continuous Improvement
Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
Identify shortcomings in processes, systems and procedures, and develop solutions to problems within an assigned unit or discipline with assistance/ guidance from senior colleagues or Manager.
Business Case
Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
Business Analysis, Grade 12/ SAQA Accredited Equivalent (Essential)
Experience
3 years experience in a business analyst or data analyst role (Essential) 3 years financial services experience with exposure to complex systems and procedures (Essential).
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
