Job Description

Deadline for Applications

May 28, 2026

Hardship Level

H (no hardship)

Family Type

Family

Residential location (if applicable)

Grade

NOC

Staff Member / Affiliate Type

National Professional Officer

Reason

Regular > Regular Assignment

Target Start Date

2026-06-01

Standard Job Description

Business Analyst

Organizational Setting and Work Relationships
The Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation leadership perspective, utilizing skills and knowledge of the relevant area.
The incumbent leads client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
- Ensure end-to-end integration of business processes across systems within the AoR.
- Ensure continuous systems' support through UNHCR's governance model, including managed service providers.
- Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR's governance model.
- Build strong business relationship with all stakeholders with respect to applications within the AoR.
- Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
- Conduct quality funding analysis in a structured manner for expedited and more comprehensive outputs.
- Identify and analyse funding gaps and surpluses in a systematic way so that necessary resource allocation decisions can be made by the senior management on time.
- Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
- Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
- Contribute to enhanced analytics (AI, Machine Learning, etc.), reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
- Coordinate change management for work practice renovation initiatives supported by the systems within the AoR.
- Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
- Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
- Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
- Build capacity for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
- Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
- Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
- Manage and provide advice on basic security features, system roles and responsibilities as well as audit reports.
- Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
- Negotiate business requirements with stakeholders.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
International Relations; Information Technology; Business Administration;
Economics; Social Science; or other relevant field.

Certificates and/or Licenses
Business Analysis;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum 4 years of relevant experience at the professional level as a business analyst or project manager in international organizations, public or private sectors, of which at least 3 years should be in an international capacity directly relevant to the functions of this position. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization.
Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman's terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable
Extensive knowledge of ERP systems or other complex business applications, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications.

Functional Skills
IT-IT Robotic Process Automation (RPA)
MG-Business Process Innovation
MG-Business Process Re-engineering (BPR)
MG-Change Management
MG-Project Management
CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)
DM-Data Collection and Analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Mandatory requirements:

• Educational Background: A Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems or a related field.
• Technical Expertise: Proven experience with ERP systems such as SAP, Oracle, Peoplesoft or similar platforms, particularly in the context of system configuration, integration and business process analysis.
• Analytical Skills: Strong analytical abilities to assess business needs and translate them into effective technical solutions that improve data quality and system efficiency. Proven experience of managing big data, complex system processes, and reconciliations of ERP modules.
• Communication and Collaboration: Excellent communication skills to engage with stakeholders and work collaboratively across different departments to implement system improvements.
• Managerial Capability: Demonstrated experience in coordinating or managing small teams or projects, ensuring that tasks are completed in alignment with organizational goals.
• Accounting qualification/experience: Knowledge of accounting concepts and exposure to the application of international accounting standards.

Desirable qualifications:

• Additional Certifications: Certifications in business analysis, data management, or project management would be an asset.
• Familiarity with UN or International Organization Environment: Prior experience in similar contexts can be advantageous for understanding the specific operational nuances.

Additional information:
Application open for all nationals with right to work in Hungary. UNHCR does not facilitate the obtaining of the visa for recruitment.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.

Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Required languages (expected Overall ability is at least B2 level):

English

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel

Nature of Position:

The Business Analyst (National Officer, NO-C) plays a pivotal role within the Finance Service of UNHCR. In this capacity, the incumbent is primarily dedicated to supporting system configurations, master data management and the seamless integration of the ERP with other systems. This role is instrumental in ensuring that data flows and system functionalities align with the organization’s financial and operational requirements.

In addition to managing data and system integration, the Business Analyst provides technical and authoritative leadership in system analysis. This includes leveraging specialized knowledge in Oracle Cloud and other ERP environments to streamline processes and enhance the quality of financial information. By identifying tailored solutions that meet UNHCR’s business needs, the incumbent ensures that technological enhancements are aligned with organizational objectives.

Beyond technical knowledge, the Business Analyst is also entrusted with managerial responsibilities. This includes guiding and coordinating with team members, fostering a collaborative environment, and contributing to the continuous improvement of data governance and system practices.

Living and Working Conditions:

Additional Qualifications

Skills

CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting), DM-Data Collection and Analysis, IT-IT Robotic Process Automation (RPA), MG-Business Process Innovation, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management

Education

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Social Science

Certifications

Certified Business Analysis Professional - Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Functional clearance

This position doesn't require a functional clearance