Job Description

BUSINESS ANALYST

Important Information

Location: Singapore

Responsibilities:

Stakeholder and Communication Management:

• Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning , risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication on capability and solutions

• Process and Delivery Execution:

  • Ability to translate high-level requirements into detailed documentation within the organization's context.
  • Ability to evaluate and analyze existing business processes and uncover areas for improvements.
  • Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
  • Define detailed user stories based on business requirements, ensuring that they follow UOB’s prescribed format. Ensure that user stories have sufficient details so that developers can estimate and work with them.
  • Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution.
  • Ensure user stories are consistent and high-quality.
  • Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.
  • Work with the design team for requirements that require User Interface Design.
  • Consult Solution Architect or System Analyst for technical requirements.
  • Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
  • Assist on operational impact and ensure affected areas embed in operational readiness plan
  • Monitor and manage risks/issues related to scope creep
  • Ensure non-functional requirements are incorporated
  • Work with test manager and tester to translate business requirements into test scenarios

Requirement:

8-10 years’ experience in Credit data and Collections domain

Essential Skills:

• Analyze collections processes and recommend improvements to enhance recovery rates.
• Collaborate with collections teams to streamline workflows and automate reporting.
• Support the design of dashboards and KPIs for tracking overdue accounts and recovery performance.
• Ensure adherence to legal and regulatory standards in debt recovery.
• Detail oriented.
• Ability to translate high-level requirements into detailed documentation within the organization’s context
• Ability to evaluate and analyze existing business processes and uncover areas for improvements.
• Ability to envision and design end to end business processes keeping an eye on the details.
• Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
• Ability to communicate and clarify requirements with developers.
• Ability to identify and clearly document dependencies.

Key Domain:

• Credit Cards, Loans, Payment, Collections Domain
• Microsoft Powerpoint, Excel and Word

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality