Job Description

The Opportunity:

Are you passionate about bridging business needs with IT solutions? Join us as a Business Analyst, where you’ll be pivotal in translating requirements into digital solutions. Collaborate closely with stakeholders to gather, analyse, and document requirements for IT projects, including website development and client interfaces.

Key responsibilities:

• Gather and document business requirements from stakeholders,
• Translate business needs into technical specifications.
• Manage project timelines and ensure quality delivery.
• Conduct user acceptance training (UAT) to validate solutions.
• Proficient in ERP/CRM systems, especially Microsoft Dynamics, 365.

Location: Smith&Smith Support Office (1 Carmont Place, Mount Wellington, Auckland 1060)

Hours 40 hours per week, Monday to Friday.

What we’re looking for

• Strong ability to gather and document comprehensive business requirements from stakeholders and translate them into clear and actionable specifications.
• Highly developed interpersonal skills and the ability to establish an excellent working relationship with people at all levels.
• Proficiency in translating business needs into technical solutions, with a solid understanding of IT processes and systems.
• Ability to act as Test Lead, developing appropriate testing approaches and plans for functional changes. Including Test Strategy and Test Plans (e.g. regression, integration, system Integration, UAT and security testing).
• Deep familiarity with ERP/CRM systems, particularly Microsoft Dynamics 365, to effectively support and enhance core business operations.
• Experience with SAP Signavio or similar Business Process Management tools would be advantageous

What we offer

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Flexible working opportunities –Opportunity to work flexibly if mutually agreed
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Birthday leave – Take a paid day off during your birthday month.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

About us

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron NZ, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating for the past seven years – putting us in the top 5% of global companies for social, environmental and ethical performance.

If you’re interested in learning more or want to apply for the role, click Apply Now.