EXL

Business Analyst

EXL  •  Bengaluru, IN (Onsite)  •  14 days ago
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AI Success™

Job Description

  • Conversation flow design. Once conversation designers have performed user research, they shift to creating conversation flow and dialogues to facilitate intuitive interactions.
  • Content creation. Conversation designers use their linguistic and copywriting abilities to craft engaging responses to different user inputs. Traditional chatbots can easily reference the content in their responses, while AI-powered agents use the content to interpret how to respond to similar user inputs.
  • Usability testing. Conversation designers perform rigorous testing to ensure chatbots and virtual assistants perform as required—but their testing role is confined to user interaction and conversational aspects. This process also involves collecting user feedback and using it to improve conversational flows.

Bachelor's/Master's in any stream 5-8 years

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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