Job Description

About Expand My Business: Expand My Business is Asia’s largest managed marketplace for digital services. We offer services in the digital space, broadly divided into four verticals: IT

Development, Digital Marketing, Web 3.0, and Resource Augmentation. We operate with a pool of verified agencies across India on our platform.

Know more: https://www.exmyb.com/. Follow us on LinkedIn

Job Description:

We are looking for a skilled Associate Delivery Manager to oversee the relationship of the

company with its most important clients. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. This role includes high ownership and accountability of the tasks.

Requirements:

• Taking ownership of critical projects, coordinating with resolution parties, and establishing

effective communication between key clients, internal teams & partner agencies.

• Taking accountability for service delivery performance, meeting customer expectations, and

driving future demand.

• Excellent resource management and problem-solving abilities
• Readiness to demonstrate a proactive attitude.
• Analyzing internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
• Leverage our best-in-industry data analysis to influence & lead critical thinking with the client and our internal teams
• Providing consultancy on Product management, Marketing strategy & spending management, and Tech related GTMs.
• Analyzing the structure of a business, understanding its goals, and advising technical and

non-technical stakeholders on how to achieve those goals through technology.

• Creating product documentation, user flows, and rough wireframes, and working with

designers to refine the customer experience into a polished, shippable product.

• Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
• Offering advice on product management, marketing strategy and budget management, and GTMs connected to technology.
• Maintaining high performance levels for service-related processes, and implementing

improvement activities wherever necessary

• Analyzing the SOW in order to gain a complete overview of the key client needs and

requirements.

What It Takes To Be An Xpander:

• Ambitious
• High ownership
• Positive Mindset
• Humble
• Innovative
• Leadership Skills
• Doer attitude
• Good Communication Skills

Elevating our Success:

• Closed 3000+ projects within a short span of 4 years; Projected deliveries by 2024 are 4500+.
• Entered MENA region to offer new-age tech solutions;
• We’re all set to broaden our client base globally.
• We are targeting global IT giants as the one-stop solution for all Digital and IT needs.

What’s In It For You:

• A dynamic and collaborative work culture with great ownership Opportunities.
• Working with some of the most innovative and successful individuals across sectors.
• A robust ecosystem with cross-industry work possibilities.
• Interacting and working closely with a diverse and experienced leadership team.
• An environment driven by the “doer” mindset and high performance.
• Collaborating with global entities to offer time and cost-efficient solutions.