Job Description

About Us:

We are a fast-growing energy consultancy supporting UK businesses to make informed, commercially sound energy decisions.

We operate in a performance-led environment where consistency, accuracy, and results matter. Our focus is on building a scalable business through strong systems, clear processes, and high-performing teams.

The Role:

We are looking for a Business Analyst to support the optimisation of our sales operation through effective use of data, systems, and process improvement.

This role sits at the centre of the business and is responsible for improving how we use HubSpot, track performance, and manage data across the full sales journey.

Working closely with key functions across the business, you will play a key role in enhancing visibility, improving efficiency, and ensuring systems support a high-performance, target-driven
environment.

Why Join Us:

1. Work at the centre of the business with direct impact on performance
2. Take ownership of key systems and reporting
3. Opportunity to shape how we operate as we grow
4. Work closely with leadership across the operation

What You Will Be Doing Day to Day:

HubSpot & Systems

• Take technical ownership of HubSpot across the business
• Build and maintain structured pipelines aligned to the sales journey
• Develop workflows, automations and integrations (e.g. DocuSign, email tracking)
• Ensure data accuracy and consistent use of the system across all teams

Data & Reporting

• Work with structured datasets to support reporting and analysis
• Utilise tools such as SQL to extract, manipulate and analyse data where required
• Work with or support development within cloud-based environments (e.g Azure or similar)
• Support the evolution of data capability as the business grows
• Ensure consistency in data definitions and reporting logic

Sales Operation Support

• Track and improve visibility of key performance metrics:

1. Call volumes
2. Talk time
3. Conversion rates
4. Pipeline movement

• Improve accuracy and consistency of sales performance data
• Support development of clearer, more effective sales board

Process improvement

• Identify inefficiencies across systems and processes
• Reduce reliance on manual tracking (e.g. Excel spreadsheets)
• Support the development of scalable, consistent ways of working

Data Management

• Maintain and refresh data sets to support:

1. Renewals
2. Aftersales
3. Customer lifecycle activity

• Ensure data is accurate, accessible, and usable across teams

What We are Looking For:

We are looking for a commercially aware individual who understands how data and systems support performance within a sales environment.

You will be a strong fit if you:

• Have experience in a Business Analyst, Sales operations, or CRM-focused role
• Have strong working knowledge of CRM systems (HubSpot preferred)
• Are confident working with data and building reports
• Understand sales performance metrics and pipeline management
• Are proactive and comfortable identifying areas for improvement
• Can operate effectively in a fast-paced, performance-led environment
• Have working knowledge of SQL or similar tools for querying and analysing data
• Have exposure to cloud-based data platforms (e.g Azure or similar)

Desirable attributes:

• Experience in a KPI-driven sales or call centre environment
• Experience building workflows and automations within CRM systems
• Experience improving systems and processes in a growing business
• Experience working with structured datasets or data models
• Exposure to Azure or similar cloud-based data environments

What We Offer:

• Base Salary ranging between £35,000 to £45,000
• Ongoing development and support
• Clear progression opportunities
• Paid time off during the festive break
• Private medical insurance (Vitality)
• Work life balance of Monday to Friday ( NO Weekends or Bank Holidays)
• Any many more incentives, bonuses and team building days