Job Description

📢 We’re Hiring: Business Support Analyst

📍 Location: Adelaide, Perth or Melbourne

🕒 Employment Type: Full-time

💼 Industry: Business Intelligence / Data Analytics

💰 Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re looking for a detail-oriented and proactive Business Support Analyst to manage and optimise our ISS Tableau data infrastructure. This is a hands-on role where you’ll be the go-to expert for user management, data integrity, and dashboard creation—helping our teams and Client stakeholders make informed, data-driven decisions.

🔧 What You’ll Do

• Create custom dashboards and reports for senior management and monthly reporting using Tableau Desktop
• Set up new users, monitor existing users’ activity, and troubleshoot system issues
• Act as the primary point of contact for ISS and Client users, providing expert-level Tableau consulting and support
• Ensure data accuracy and integrity through regular quality checks of data sources, visualisations, and dashboards
• Train end-users on new reports and dashboards, offering technical support as needed
• Present and explain data insights to ISS management and Client stakeholders to support strategic decision-making
• Define, implement, and enforce security policies, manage access control, and set up monitoring systems for secure and efficient operations

🎯 What We’re Looking For

• Certificate in Business Administration or equivalent
• Tableau Accreditation
• Minimum 2 years’ experience in a similar business analyst role
• Strong interpersonal skills and proven ability to liaise with internal and external stakeholders
• Excellent problem-solving ability and attention to detail
• Ability to work effectively with people from diverse cultural, linguistic, and religious backgrounds
• Results-focused with the ability to identify and prioritise problems, generate solutions, and collaborate for successful outcomes
• Demonstrated ability to work autonomously with high motivation, initiative, and commitment, while managing multiple priorities

Compliance requirement - Australian Citizen & ability to gain a Defence Baseline Clearance

Preferred:

• Degree-level qualifications in Accounting or similar
• Advanced Microsoft Excel skills (Pivot tables, formulas, macros)
• Experience with corporate accounting systems

🌟 Why Join Us?

• Impact: Play a key role in managing critical data infrastructure for a high-profile client
• Growth: Access to professional development and career advancement opportunities
• Culture: Join a collaborative, inclusive, and forward-thinking team
• Rewards: Competitive salary and comprehensive benefits package

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted