Job Description

The Business Analyst serves as a strategic partner to business leaders and project teams by analyzing processes, systems, and data to drive operational efficiency and informed decision-making. This role translates business needs into clear requirements, supports solution design and implementation, and helps ensure initiatives align with organizational goals, compliance standards, and performance metrics.

Job Duties

Business & Process Analysis:

• Gathers, documents, and validates business requirements through stakeholder interviews, workshops, and data analysis
• Maps current-state and future-state processes to identify gaps, inefficiencies, and improvement opportunities
• Develops business cases, workflows, use cases, and functional specifications

Data & Reporting:

• Analyzes operational and financial data to support decision-making and performance improvement
• Creates dashboards, reports, and KPI tracking tools to monitor project outcomes
• Translates complex data into actionable insights for leadership

Project & Stakeholder Support:

• Serves as liaison between business users, technical teams, and leadership
• Supports project planning, testing, implementation, and change management activities
• Facilitates requirement reviews, solution validations, and user acceptance testing (UAT)

Compliance & Quality:

• Ensures solutions align with regulatory, audit, and internal control requirements
• Documents procedures, controls, and process changes to support compliance efforts
• Identifies risks and recommend mitigation strategies

Supervisory Responsibilities:

• NA

Qualifications, Knowledge, Skills and Abilities

Education:

• High school diploma (or equivalent), required
• Bachelor’s degree in Business, Information Systems, Finance, Operations, preferred

Experience:

• Two (2) to five (5) years of experience in business analysis, process improvement, or project support, required
• Demonstrated experience in requirements gathering, documentation, and stakeholder management, required
• Experience in consulting, government services, healthcare, or other compliance-driven environments, preferred
• Familiarity with project management methodologies, knowledge of process improvement frameworks (e.g., Lean, Six Sigma, BPM), preferred

Certifications:

• Certified Business Analysis Professional (CBAP) or equivalent certification, preferred
• Project Management Professional (PMP), preferred

Licensure:

• N/A

Software:

• Experience working with ERP, CRM, or case management systems, preferred

Other Knowledge, Skills, & Abilities:

• Strong analytical thinking and problem-solving skills
• Strong process mapping and documentation skills
• Ability to translate business needs into technical requirements and solutions
• Excellent written and verbal communication skills
• Strong attention to detail with a compliance and quality mindset

Ability to work effectively across cross-functional teams and multiple stakeholders