Job Description

At AROA, our people come to work every day with passion and ideas that fuel our business and go home knowing they have made a real difference in the lives of others.

AROA, which is Maori for ‘understanding’, is proudly New Zealand born and based. We develop, manufacture, and export innovative wound care products, improving the lives of millions around the world by unlocking extraordinary outcomes for our patients. Our mission is to be the global leader in regenerative healing, making our products and services accessible to everybody.

About the role:

We’re looking for a Business Analyst to partner with our Director of IT, supporting US Commercial Operations. You’ll improve processes, enhance systems, and ensure platforms effectively support customer onboarding, order processing, distribution, and sales. You’ll drive efficiency through automation and integrations, while also supporting Sales and Marketing with lead generation, sales operations, and customer insights.

Key responsibilities:

• Identify and improve business processes and data management
• Document current and future processes
• Translate stakeholder needs into clear requirements
• Lead the delivery of automation, integrations, and system enhancements
• Troubleshoot system and workflow issues
• Maintain key platforms (e.g. Salesforce, QAD)
• Develop training materials and support internal users
• Assist in IT project delivery
• Work with vendors to support system performance and drive solutions delivery
• Contribute to reporting and project KPIs

What we’re looking for:
We’re looking for someone with 5+ years’ experience in a similar role. In your previous roles, you have developed strong business analysis skills, with experience mapping and improving processes. You have proven experience in gathering business requirements and performing testing, along with the following:

• Ability to translate complex requirements into practical, scalable solutions
• Working experience with Salesforce platform
• Knowledge of API design and API best practice
• Experience working with enterprise systems and integrations
• Excellent problem-solving skills and attention to detail
• Confident communicator, able to engage with both technical and non-technical stakeholders
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and relationship management skills
• Proactive, dependable, and collaborative approach
• Ability to communicate complex technical concepts clearly and professionally

What we offer:

At AROA NZ, we value our people and make sure working with us is rewarding, both professionally and personally. Here’s what you can enjoy as part of our team:

• Health & Wellbeing – Free on-site gym and fitness classes, plus an annual paid health and wellbeing allowance.
• Birthday Leave – A paid day off to celebrate your special day!
• Convenient Location – Free carparking onsite at our Airport Oaks sites with easy motorway access.
• Sustainable Travel Support – Fareshare public transport subsidy, WorkRide program, onsite bike shed, and electric bike charging stations.
• Family-Friendly Benefits – Generous parental leave entitlements to support you and your loved ones.
• Flexible/Hybrid Work Options – Where roles permit, enjoy flexibility to balance work and life.
• Social & Team Culture – Join a social club and enjoy team events and activities in a supportive, inclusive workplace.
• GROW TOGETHER – AROA’s Employee Share Plan an opportunity for eligible employees to share in the success and future growth of AROA
• Career Growth & Impact – Be part of a mission-led company doing work that’s never been done before, with opportunities for learning, development, and real impact.

To be considered for this opportunity you must have existing NZ working rights.