Job Description

#ZCC

Zurich Capability Center is currently hiring a:

Business Analyst

The Business Analyst is responsible for identifying business needs, analyzing processes, and proposing data‑driven solutions to improve efficiency, quality, and decision-making. This role collaborates with cross‑functional teams to gather requirements, translate them into functional specifications, and support the implementation of technology or process improvements.

Key Responsibilities

Business Analysis & Requirements Gathering

• Conduct detailed analysis of current business processes and identify improvement opportunities.
• Gather, document, and validate business requirements with stakeholders.
• Translate business needs into functional/technical specifications.
• Facilitate meetings, workshops, and interviews to collect input from subject matter experts (SMEs).

Process Improvement

• Map and analyze current workflows using methodologies such as BPMN, Lean o Six Sigma.
• Propose optimized processes and support change management efforts.
• Monitor the execution of new processes to ensure alignment with business objectives.

Data Analysis & Reporting

• Analyze data trends to support business decisions.
• Develop dashboards and reports using tools like Excel, Power BI o Tableau.
• Present insights and recommendations to leadership in a clear and actionable manner.

Project Support

• Collaborate with Project Managers to define scope, timelines, and deliverables.
• Support testing activities (UAT), defect tracking, and validation of system changes.
• Ensure proper documentation throughout the project lifecycle.

Required Qualifications

• Bachelor’s degree in Business Administration, Engineering, Economics, IT, or a related field.
• 2–4 years of experience as Business Analyst or similar role.
• Strong analytical and problem‑solving skills.
• Experience with requirements gathering, documentation, and process mapping.
• Proficiency in Excel and data visualization tools (Power BI, Tableau, etc.).
• Excellent communication and stakeholder‑management skills.
• Intermediate–advanced level of English (deseable).

Preferred Qualifications

• Experience with Agile or Scrum methodologies.
• Knowledge of SQL or other data‑query languages.
• Certification such as CBAP, CCBA, or Scrum Master (deseable).
• Experience working with ERP, CRM o sistemas internos de negocio.

Key Competencies

• Critical thinking
• Business acumen
• Attention to detail
• Collaboration and teamwork
• Adaptability
• Structured communication

Success Indicators

• Timely and accurate requirement documentation.
• Successful implementation of process improvements.
• Increased efficiency in assigned business processes.
• Strong stakeholder satisfaction and collaboration.

Position available only for candidates located in Mexico City, State of Mexico, or Guadalajara. Please apply only if you reside in one of these areas

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability