Job Description

Business Analyst — Energy Company (Sunshine Coast)

Use your analytics toolkit to sharpen billing accuracy, drop cost-to-serve, and de-risk supply for a growing utility on the Sunshine Coast. You’ll be the analytical engine room partnering with Service Delivery, Billing and Sales, and working closely with our CCO and CFO.

Why this role matters

• Turn meter/billing data, contract terms and market signals into clear actions that improve business and customer outcomes.
• Own meaningful slices of our operations and present executive-ready insights that get used, not shelved.

What you’ll work on

• Data & Insight: Take end-to-end ownership of the data pipeline for all data that are captured in models and systems, including sites/meters (NMI), usage, tariffs and invoices; aim to automate the compilation of databases, build dashboards and models that surface portfolio health, exceptions and trends.
• Variance analysis: Dig into variance analysis, including loss factors, demand charges, network tariffs, meter reads and TOU blocks; recommend corrections that actually move the numbers.
• Process improvement: Develop tools including reporting suites that enable self help and timely reporting with a focus to improve accurate forecasting and budgeting
• Commercial support: Collaborate with the Operations and Finance to solve client issues, reduce cost, and lift revenue for long-term profitability.

What you’ll bring

• Strong SQL and Excel (including Power Query/pivots) and proven experience in Power BI or Tableau.
• Comfort with the Australian energy market measures: NMI, MSATS/CATS, B2B transactions, network tariffs, loss factors and TOU.
• Process skills: BPMN/Lean mapping, writing BRDs/user stories, acceptance testing and UAT coordination.
• Communicates clearly, thinks critically, and loves solving tough, ambiguous problems.
• You must hold valid working rights in Australia at the time of application.

Nice to have

• Experience in utilities/retail energy, billing or market operations
• Familiarity with data quality frameworks and automated controls

Perks & culture

• Paid day off every year on your work anniversary
• Discounted electricity plan
• Unlimited access to online learning
• Free access to our employee assistance program (for you and your family)
• Supportive culture where integrity, performance, growth and teamwork are core values

How to apply

Hit “Apply” with your CV and a short note on one project where your analysis changed a process or commercial outcome. If you have a dashboard or artefact you can share, even better.