Job Title:
Business AnalystThe Business Analyst (LSS Black Belt) drives end-to-end process optimization across contact center and back-office programs to enhance client performance, reduce operational waste, and increase service delivery efficiency. This role analyzes performance trends, identifies root causes affecting SLAs/Quality, and leads structured Lean Six Sigma initiatives across multiple accounts.
You will work closely with Operations, Workforce, Quality, Training, and Client Services to deliver measurable improvement in AHT, quality, CSAT, utilization, attrition, and cost per contact—while maintaining alignment with contractual obligations and client expectations.
Location:
NIC Managua - Del complejo Plaza el Sol, 200mts al Este
Language Requirements:
Time Type:
Full time
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
