Job Description

Our Client Company:
Our Client is a leading GRC, AML & Loan Origination solutions provider with a focus on developing practical and robust systems for financial institutes. Our team has several full cycle implementation experiences in multinational organizations with success stories in Australia, Bahrain, Qatar, Saudi Arabia, UAE, Kuwait, France, Canada and Pakistan

Responsibilities:

* Provide Level 1 technical support to clients, resolving bugs and configuration issues, documenting solutions, and escalating issues where required.

* Manage relationship with clients.

* Translate business requirements into functional specifications and user stories for development teams.

* Collaborate with clients and internal teams to gather and document detailed business requirements.

* Develop and maintain technical documentation, including data flow diagrams and system architecture.

* Work closely with developers and IT teams to ensure successful system implementation, testing, and deployment.

* Conduct or participate in Quality Assurance (QA) testing for new developments, releases and implementations.

* Provide ongoing support to stakeholders during system rollout, including training.

* Conduct business process analysis to identify areas for improvement and opportunities for technology integration

* Define project scopes and control project through identifying key challenges, and pre-reporting risk areas

* Monitor projects to ensure project delivery within scope and agreed timelines

Qualifications:

* Bachelor's degree in Information Technology, or a related field (preferred).

* Minimum of 0-1 years of experience as a Technical Business Analyst or similar role.

* Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical audiences.

* Strong analytical and problem-solving skills.

* Ability to work independently and as part of a team in a fast-paced environment

Work Timings: Monday to Friday 9 am - 5.30 pm
Experience: 1-3 yrs
Salary Range: based on experience

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