Job Description

Help Us Shape the Future of Aged Care

Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers.

We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements - it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued.

The Business Analyst is a hands-on role at the intersection of aged care operations, digital product delivery, and applied AI. Working closely with the Innovation & Transformation Lead and cross-functional teams, you will translate operational and clinical workflows into clear business and system requirements. This role suits an early-career BA with strong analytical skills, curiosity about AI and digital tools, and the ability to communicate effectively with both technical and non-technical stakeholders in a fast-paced, data-driven environment.

What You’ll Do

• Conduct structured discovery with care operations, care management, and digital teams to gather business requirements for AI and digital initiatives.
• Facilitate and document requirements workshops, user interviews, and process walkthroughs with frontline care partners, coordinators, and operational managers.
• Translate operational and clinical workflows into clear business requirements documents, user stories, and acceptance criteria for the digital product team.
• Analyse operational data, portal usage, care management activity, and claims patterns to surface insights that inform process improvement and digital product decisions.
• Support the identification of AI use cases by mapping operational pain points, data availability, and workflow gaps across the business.
• Assist in specifying requirements for AI-assisted workflows including care management activity capture, claims quality tools, AT-HM classification, and care planning support.
• Support user acceptance testing (UAT) for portal and AI tool releases, documenting test cases, capturing defects, and tracking resolution.
• Serve as a reliable point of contact between care operations, the digital product team, and the Innovation & Transformation function, producing clear documentation and supporting change activities.

What You’ll Bring

• Strong analytical and problem-solving skills with the ability to break down complex operational processes and translate them into structured requirements.
• Excellent written and verbal communication, able to produce clear documentation and facilitate discussions with technical and non-technical stakeholders.
• Professional experience using AI tools for documentation, analysis, or requirements work.
• Ability to gather, synthesise, and document business requirements from multiple stakeholders with competing priorities.
• Proficiency in Microsoft Office and familiarity with process mapping or diagramming tools such as Visio, Lucidchart, or Miro.
• Genuine interest in aged care and a commitment to improving outcomes for older Australians.
• Prior BA, analyst, or coordinator experience in aged care, community health, disability, or a regulated environment.

Desirable:

• Familiarity with Support at Home programs, Home Care Packages, aged care quality standards, CRM systems, care management platforms, or clinical information systems.
• Understanding of Agile or hybrid delivery methodologies and experience with sprint planning, backlog refinement, or UAT.
• Experience working with data teams or business intelligence outputs to inform decision-making.
• Tertiary qualification in business analysis, information systems, health management, aged care, or a related field.

Why Trilogy Care?

• Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging (Novated Leasing) to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team! Whether you're in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.