Job Description

About the Positions

We’re seeking Business Analysts at various levels to support long-range development initiatives for large, complex public transit environments. These roles focus on analyzing, developing, and improving processes, procedures, and workflows that support infrastructure maintenance, system integration, and program delivery. These are not traditional IT-focused Business Analyst roles. They are centered on physical infrastructure and operational environments, with a focus on program-level process development within transit or rail settings.

This post is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area. We notify our talent pool candidates first whenever we have a project need This post targets the greater Washington DC metro/DMV area.

Responsibilities may include, but are not limited to, the following:

• Analyze current-state maintenance, operational, and engineering workflows related to communications and signaling systems.
• Support development and documentation of future-state processes, procedures, and standards to improve system performance and maintainability.
• Facilitate workshops and working sessions with maintenance, engineering, and operations stakeholders to gather requirements and validate processes.
• Identify gaps, inefficiencies, and risks in existing workflows and support development of recommended improvements.
• Support integration of new disciplines, systems, and technologies into existing maintenance and operational frameworks.
• Develop process maps, standard operating procedures, and supporting documentation.
• Track action items, decisions, and deliverables across multiple initiatives.
• Support preparation of reports, presentations, and materials for program leadership.

Attributes

• Excellent written and verbal communication skills, with the ability to translate complex technical and operational concepts for diverse stakeholder groups.
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams, competing priorities, and shifting timelines.
• Collaborative mindset with the ability to build trust and work effectively across program teams.
• Ability to work effectively in ambiguous environments where processes, requirements, or priorities may evolve over time.
• High attention to detail with a focus on accuracy, consistency, and quality in documentation and deliverables.

Minimum Qualifications

• Bachelor’s degree in engineering, construction management, business, or related field, or equivalent combination of education and experience.
• 5+ years relevant work experience supporting large-scale, complex infrastructure projects in passenger transit (bus or rail), including experience within transit agencies, operators, or similar physical asset-based environments.
• Experience analyzing or developing processes related to maintenance, operations, or asset management within passenger transit or similar physical, asset-based environments, including support of program planning or long-range initiatives.
• Experience developing process documentation, workflows, or standard operating procedures.
• Experience with process mapping tools such as Visio, Lucidchart, or similar platforms.
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).

Preferred Qualifications

• Master's degree in engineering, construction management, or business.
• Certified Construction Manager (CCM), Project Management Professional (PMP), Professional Engineer (PE), or Architect Registration (AIA).
• Experience working within transit agency or rail operator environments supporting maintenance, operations, or infrastructure systems.
• Experience working with technical teams in communications systems, signaling systems, or similar environments.
• Familiarity with signaling systems (ATC, CBTC) or communications infrastructure (fiber, radio, SCADA, CCTV).
• Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Compensation Details

Expected Salary: $100k-$165k/year ($48-$79/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.

Just LOOK at the Benefits We Offer!

• Unlimited flexible time off
• Paid holidays
• Paid parental leave
• Health, dental, and vision insurance
• Flexible spending accounts (healthcare and dependent or elder care)
• Long-term disability insurance
• Short-term disability insurance
• Life insurance and accidental death and dismemberment
• 401(k) plan with guaranteed employer contribution
• Formal career planning and development program
• $2,500 annually toward professional development
• Wellness program with monthly wellness stipend
• Company cell phone or cell phone plan reimbursement
• Free personalized meal planning and nutrition support with a registered dietitian
• Free personal financial planning services
• Employee assistance program
• Employee discounts
• Employee referral bonus

Specific plan details and coverage for each benefit noted above will be provided upon offer.

If you wish to be considered for a position where there is not an active job posted, please search for our 'General Application' and apply.

Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Luster does not accept unsolicited resumes from any third-party. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

Please email hiring@luster.com for accommodations necessary to complete the application process.