Job Description

Business Analyst

Application Deadline: 2 April 2026

Department: Operations & Transport

Employment Type: Fixed Term Contract

Location: Utrecht

Reporting To: Assia Kenbari

Compensation: €3,800 - €5,200 / month

At Rebound, we power return and shipping experiences through one of the industry’s largest carrier ecosystems, offering 300+ carrier services across the globe. Our Carrier Integrations Team (CIT&SAPI) ensures Clients can access reliable, scalable, and compliant carrier options by building and maintaining the technical connections that move millions of parcels each year.

As a Business Analyst in CIT, you will translate carrier requirements, API capabilities, and operational rules into clear product and technical specifications. You will be a key link between carriers, product, engineering, and operations - helping Rebound bring new carriers to market, improve integration quality, and expand our service footprint worldwide.

What Carrier Integrations Enable at Rebound

• Connect merchants to 300+ carrier services through standardized, scalable APIs
• Map carrier-specific rules, labels, barcodes, tracking events, and routing logic into Rebound’s platform
• Ensure compliance with local operational processes and data formats
• Support real-time tracking, label generation, and return flows across regions and service levels

This role is ideal for individuals who thrive on problem-solving, stakeholder collaboration, and continuous learning, and who can turn complex business needs into clear, structured product outcomes.

Key Responsibilities

Key Activities

Discovery:

• Partner with the Product Owner (PO) to understand integration requirements and translate them into actionable technical specifications.
• Conduct stakeholder interviews with both internal teams and external partners to gather integration needs and constraints.
• Analyze existing systems, APIs, and data flows to identify integration points, limitations, and opportunities.
• Define and document integration requirements, including API specifications, data mapping documents, and technical acceptance criteria.

Integration Development:

• Work closely with the PO and development team to ensure integration requirements are properly implemented.
• Create and maintain integration documentation, including architecture diagrams, data dictionaries, and process flows.
• Facilitate technical workshops and meetings with integration partners to resolve interface challenges and ensure alignment.
• Monitor integration performance metrics and track data quality across systems.
• Support integration testing, deployment, and rollout procedures.
• Provide ongoing support for live integrations, including troubleshooting and enhancement requests.

Goal Setting & Prioritization:

• Assist the PO in prioritizing integration backlog items based on technical dependencies and business impact.
• Conduct feasibility studies to assess the complexity, effort, and potential value of new integrations.
• Identify and manage integration-specific risks related to security, compliance, and performance.
• Track integration milestones and coordinate dependencies across multiple systems and teams.

People & Collaboration

• Clearly communicate business requirements across technical teams and business stakeholders.
• Continuously improve analytical thinking, product understanding, and requirements gathering techniques.
• Align business requirements with product and technical teams, ensuring stakeholder needs are accurately captured and translated.
• Manage stakeholders involved in requirements gathering and validation. Collaborate with POs, PMs, and developers to translate business needs into clear requirements.
• Facilitate workshops and discussions to ensure shared understanding and alignment.

Skills, Knowledge & Expertise

Requirements

• Experience in business analysis within product or technology teams.
• Strong analytical skills and ability to translate business needs into product requirements.
• Familiarity with Agile methodologies and product development processes.
• Excellent communication and stakeholder management skills.
• Ability to create clear documentation and support rollout activities.

Job Benefits

• Hybrid working - because great work can happen anywhere
• Possibility to work fully remotely for up to 2 weeks a year
• 8.33% holiday allowance on top of your base salary, to be paid out in May
• 27 vacation days per calendar year on a full-time basis
• Pension scheme and health insurance contribution
• Home office allowance for your perfect setup
• Mental health support through our partner OpenUp
• NS Business card for seamless travel or if you travel by car, a travel allowance
• A bike plan, if you're that way inclined
• A delicious and healthy contributory lunch provided by us!