Job Description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

The Business Analyst (BA) will partner with Business Solutions Project Managers to translate business needs into clear, testable requirements for software implementations, integrations, and digital transformation initiatives across webook’s delivery lanes. The BA ensures scope clarity, requirements quality, stakeholder alignment, and UAT readiness while supporting Business Solutions Department governance and stage-gate compliance.

Key Responsibilities:

1) Discovery & Requirements Ownership

• Lead and facilitate discovery workshops to capture business objectives, current-state pain points, and target-state processes.
• Elicit, analyze, and document BRD/FRD (or equivalent) with acceptance criteria, business rules, edge cases, and non-functional requirements.
• Translate requirements into user stories / backlog items on Jira with traceability from business goals to deliverables.
• Drive requirement sign-off and baseline control with the PM (scope discipline and change control).

2) Delivery Enablement

• Support solution definition, integration requirements, data migration needs, and test/UAT strategy.
• Collaborate with Product/Ops/Design to validate feasibility assumptions and operational readiness inputs before build/config progresses.

3) UAT & Quality Assurance Support

• Define UAT scope, test scenarios, and user journeys aligned to acceptance criteria.
• Support test data preparation and coordinate with PMs on UAT execution cycles, defect triage, and retest/closure.
• Ensure deliverables are “UAT-ready” with clear pass/fail criteria and auditable evidence.

4) Stakeholder Management & Communication

• Act as a structured bridge between business stakeholders and delivery teams, reducing ambiguity and preventing scope creep.
• Produce crisp documentation and decision logs to keep stakeholders aligned and de-risk delivery.

5) Governance & Continuous Improvement

• Support department’s governance by ensuring artifacts are complete for stage gates (e.g., requirements baseline, acceptance criteria, UAT packs, handover inputs).
• Contribute to reusable templates, requirement standards, and lessons learned to improve delivery velocity and quality.

Requirements

• Bachelor’s degree (Engineering, IT, or related).
• 2–3 years of experience as a Business Analyst in software implementation and/or digital transformation environments (mandatory).
• Proven experience producing requirements documentation (BRD/FRD), user stories, process maps, and acceptance criteria.
• Hands-on exposure to UAT planning/execution and defect triage workflows.
• Strong stakeholder facilitation skills: workshops, alignment sessions, and decision-making forums.

Preferred (Nice to Have)

• Experience with ticketing, e-commerce, payments, or marketplace platforms.
• Exposure to integrations, APIs, data migration, and operational readiness concepts.
• Familiarity with stage-gate delivery models and change request governance.

Certifications

• IIBA ECBA / CCBA
• ITIL 4 and above (nice to have)
• Cloud Fundamentals is preferred