Job Description

Create your best future and join Westpac as a Business Analyst.

• 18-month fixed term contract
• Sydney location preferred

What’s the role?

Online Share Trading is designed for self-directed investors seeking access to trade securities across a wide range of domestic and international markets. The Online Share Trading business is undertaking a period of transformation to better meet the needs of more Westpac customers.

The Business Analyst will play an integral role in the delivery of a large‑scale Online Share Trading transformation. The role requires a hands‑on, delivery‑focused Business Analyst with strong experience working on enterprise transformation programs, particularly those involving system integrations, APIs, and vendor platforms, within complex financial services environments.

As part of the role, you will be responsible for:  

• Working closely with business stakeholders and SMEs to understand customer, regulatory and operational needs, and translate these into clear, well-structured business and functional requirements
• Analysing and documenting current state and future state business processes, including impacts across the value chain
• Supporting change initiatives where solutions involve system integrations or external platforms, ensuring business requirements and impacts are clearly articulated and understood by delivery teams
• Performing gap and impact analysis to identify implications to customers, operations, risk and compliance arising from business change
• Developing and maintaining high quality documentation including business requirements, functional requirements, process flows, user stories and acceptance criteria, in compliance with Westpac’s frameworks and policies
• Liaising with cross functional teams (technology, risk, operations, vendor) to support alignment between business intent and delivered outcomes
• Supporting testing and implementation activities from a business readiness and requirements validation perspective, including User Acceptance Testing where required
• Identifying and supporting the management of risks, issues, dependencies and assumptions related to business change
• Monitoring progress of key project deliverables and providing regular updates to leadership and stakeholders, ensuring milestones are achieved

What do I need?

We are looking for a confident, delivery focused Business Analyst with experience operating in complex business change environments.

Essential experience and capabilities:

• Minimum 3 years’ experience working as a Business Analyst, delivering business or operational change initiatives
• Demonstrated experience working on transformation or largescale change programs, preferably within financial services
• Strong capability in requirements elicitation, documentation and traceability, including functional requirements and business rules
• Proven experience analysing business processes, customer journeys and operational impacts across multiple stakeholders and teams
• Experience working in environments where business change is enabled by technology platforms or vendor solutions, without needing to be a technical specialist
• Familiarity with Agile and/or hybrid delivery approaches and tools such as JIRA and Confluence

Key attributes:

• Strong stakeholder engagement skills, with the ability to translate complex business concepts into clear, practical outcomes
• Excellent written and verbal communication skills and strong attention to detail
• Comfortable working through ambiguity and change in fast paced delivery environments
• Experience in wealth management, trading platforms or investment products is preferred but not required

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee only mortgage rates

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave

• Tailored learning and development opportunities to help you grow your career within the bank

• Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page under the Diversity, sustainability and flexibility section.